CallRail Reviews in July 2026: User Ratings, Pros & Cons

CallRail is awesome

CallRail is awesome. Works like a charm and provides so much great info and actionable data.

CallRail offers a great service at a…

CallRail offers a great service at a very affordable price. They beat out the competition on customer service and features. However, I wish they would allow MMS texts (to receive pictures) and longer text messages.

I love this product

I love this product

CallRail is the best call tracking…

CallRail is the best call tracking software out there! Their customer support is consistently awesome and I'm amazed at how far they will go to educate, stay up to date on the latest in technology and update their software accordingly. Special Thank You to you and your amazing team.Susan Staupe - Digital Marketing ManagerCreative Graphics

Great product

Great product. I use it for several my clients.

After using a few different call…

After using a few different call tracking companies, CallRail has the simiplest and user friendly setup and interface. They also provide great customer service upon set up. Letting you know best practices and truely setting up the account for best tracking success.

Poor customer service and can’t use the product

I pay $130 a month and haven’t been able to create any new numbers for the last 2 weeks. The only response I can get from customer service is that they’ll let me know when I’m able to create numbers again. It’s not good enough so I’m switching.

Excellent

Highly recommended

An excellent service that has allowed…

An excellent service that has allowed my agency (38digitalmarket.com) to scale and expand our business services and offerings. The ability to create custom telephone numbers or toll-free numbers allows us to create solution anywhere in the country.

CallRail does an excellent job of…

CallRail does an excellent job of tracking our calls. It is extremely help.