CallRail Reviews in July 2026: User Ratings, Pros & Cons

Easy & Indispensable...

My team and I have used CallRail for our clients for the past year and it has been an indispensable tool. This service allows you to monitor and metricize in such an easy way, I would suggest it to anyone. The team at CallRail has been very helpful not only through implementation, but throughout the entire process.I think you'll find everything simple and easy to use and your reports will allow you to tweak your practices for a great ROI in no time.

Great product, does what it needs to do

CallRail is a great product for businesses looking to get into call tracking at an easy-to-digest level of investment. The tool is easy to deploy, the interface is slick and easy to navigate, and things just "work" as expected. I'd highly recommend CallRail to businesses of any size.

Call Rail has been a great tool

Call Rail has been a great tool for our agency. Our favorite feature is the call recording functionality so we can listen to calls and adjust our targeting based on what we are hearing.

Highly Recommended

Call Rail is an awesome way to create phone numbers and track who is calling you. I used it for online advertising and I strongly recommend it. Call Rail has great customer service, reasonable pricing, and an easy to use interface.

We had switched from using WordStream's…

We had switched from using WordStream's call tracking system to CallRail's and it was the best decision! With CallRail you get the choice if you want a local phone number or a toll free phone number, are able to listen to the call recordings, can even download the recordings or transcribe them, so you can send it to your clients, and I know exactly where the phone call came from, for example if they clicked on a Google Ad and went to the website and then called the report says Google Paid.

Great service!

Great service!

Works great for our agency

Works great for our agency. Great balance of features and price.

CallRail has been fantastic in allowing…

CallRail has been fantastic in allowing my company to get much more accurate revenue tracking from inbound phone calls from various sources. I can't wait to start trying using more phone numbers to track new inbound leads from other sources such as direct mail.

CallRail has been an amazing tool to…

CallRail has been an amazing tool to help us further track our Marketing efforts. I would recommend to anyone.

Love how easy it is to see source data…

Love how easy it is to see source data and PPC keywords in CallRail dashboards!