CallRail Reviews in July 2026: User Ratings, Pros & Cons

Game changer for dynamic call tracking

What do you like best? the fact that we can use multiple channels! What do you dislike? more minutes limit could be better, but it's worth the price What problems are you solving with the product? What benefits have you realized? tracking offline and online conversions

Callrail is awesome

What do you like best? I like the sleek dashboard design and recent remodel What do you dislike? Not much to be honest. All in all it performs how we need it to Recommendations to others considering the product: This is the go-to call recording software for the industry. What problems are you solving with the product? What benefits have you realized? Call recording! 100% this. It's super important to be able to analyze the value of each call received.

CallRail

What do you like best? CallRail is really really really great in many ways. One thing is that you are able to listen to call recordings of every single inbound and outbound call that is placed in your business. Another great thing is that it allows you to tag each call with wording so you can distinguish quality calls from no qualified calls. What do you dislike? Even though CallRail is really really really great in many ways, there are still a few things I would change. The call ...

Excellent product

PROS & CONS What are the best aspects of this product? The product is simple and easy to set it up, it is well organized and very customizable. It offers voicemail, call forward options and integration with CRMs. There is even a mobile app. The price is affordable. What aspects are problematic or could work better? There is nothing I can think of. What specific problems in your company were solved by this product? It allows us to track multiple numbers and to know when lead comes from ...

Best Tracking Service!

What do you like best? Callrail is amazing for running digital marketing campaigns. We use this on many of our clients, and the reporting is very user friendly. Also, tracking codes can be placed on the site so that you do not run in to issues with Google NAP. What do you dislike? Callrail is amazing, and easy to use. However, I know that in some countries people have reported issues of it not working properly. In my experience everything has worked great. Recommendations to others ...

CallRail provides us with all aspects of the data so we can easily meet our client's needs

PROS & CONS What are the best aspects of this product? We can easily breakdown between the source of the call from Facebook, email marketing and paid search. We are able to keep track of the keywords for paid search generated call. We can listen the recordings and we are able to integrate it with our reporting platform and to make reports on a monthly basis. What aspects are problematic or could work better? The call service is amazing for small business clients but it would be great if ...

I've used CallRail for several years…

I've used CallRail for several years now & it has been an awesome tool in my Real Estate business. I highly recommend using their services.Jason Smith - Real Estate Investor @sandiegohousesolutions

Good Service

What do you like best? I like that we can add notes to calls and can set up new numbers easily What do you dislike? I dislike the limited analytics that is passed to GA What problems are you solving with the product? What benefits have you realized? We were trying to find out what were common pain points of customers. By listening to calls we were able to identify these key things.

Callrail is a pretty great program

Callrail is a pretty great program. Easy to setup and use. Includes a lot of functionality that others lack.

its been great system to my business

its been great system to my business