CallRail Reviews in July 2026: User Ratings, Pros & Cons

No Digital Marketer Should be Without Call Tracking

CallRail is an easy to use tool, which provides and effective way to plug data leaks from online marketing. Most advertisers don't realize how many people still prefer calling a business over submitting a form and may make hasty decisions to cut funds to a channel based on performance. With it's low price point for entry level businesses, this is a tool every company who cares about digital performance should be utilizing.

Great customer service

Great customer service, easy to use interface, but there are a few things keeping it from being a 5 star. Minor technical changes on the way events are sent to Google Analytics caused me to lose call tracking with no notice.

Love the service

Love the service. Has really helped me dive into my marketing analytics.

Callrail is easy to use

Callrail is easy to use, with excellent analytics and a great support staff that is always able to help.

Callrail is an excellent solution for a…

Callrail is an excellent solution for a business to help it grow and expand! My Atlanta business has taken off since we implemented into our system. Some parts of the integrations we are still trying to figure out but it gets the job done for what we needed it for an extremely reasonable price!

CallRail Call Tracking

What do you like best? The ability to track calls and tie it to analytics. We were able to give our clients better ROI and reporting from online advertising by tracking phone calls from the web, social, search and maps. What do you dislike? Not much really, have been impressed with the product. We have used it for a number of scenarios and it has worked in each case. It is difficult for customers to understand the tracking numbers and can be a bit difficult to sell due to that, they ...

Great call tracking software

What do you like best? Callrail has the ability to seemlessly integrate with Adwords and our website. What do you dislike? I wish the mobile app had the ability to manage more account features. What problems are you solving with the product? What benefits have you realized? Weve been able to identify some staff members that required a little more customer service training. As well as measuring feedback from our adwords campaigns.

Easy to Use and Good Support

What do you like best? We have used several call tracking systems and CallRail has the most user-friendly interface, additional features, and better customer support. Any time I've run into a snag, the customer support was quick to respond and very helpful. What do you dislike? Not much to say here. Compared to other systems, CallRail is the best we've found. Recommendations to others considering the product: As the digital marketing director who tracks analytics on a regular ...

Great for business

What do you like best? How easily you can listen to phone calls and take notes What do you dislike? I would love to see transcribing phone calls as a future option What problems are you solving with the product? What benefits have you realized? Identifying leads

Great Software

What do you like best? Call rail has made it very easy for us to track conversions that come from phone calls. I love that we are able to flag which calls were relevant and which calls were irrelevant. What do you dislike? I wish call rail had a feature where you could identify key terms and automatically identify this as a conversion. It would also be nice if we were able to track a conversion value from call rail. What problems are you solving with the product? What benefits have ...