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CallRail - Inbound Call Tracking Software

CallRail Reviews in July 2026: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

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Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terrible

(12)

Spotsaas Editor’s POV

CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.Read more

CallRail pros and cons

  • Multi-channel tracking

  • Detailed caller insights

  • Lead nurturing capabilities

  • User-friendly interface

  • Limited features for advanced analytics

  • Basic reporting options

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Showing 31-40 out of 828

AU

Anonymous User

08/15/23

5 out of 5

"Great for lead tracking"

What do you like best about CallRail? Recorded calls, calm back function and the availability to track leads and notes. What do you dislike about CallRail?

AJ

Alyssa J

08/15/23

5 out of 5

"Great tool for the marketing department!"

What do you like best about CallRail? It's an all-inclusive solution for tracking meaningful data points as it relates to our marketing strategy and evaluation. What do you dislike about CallRail?

BP

Bhuvan P

08/15/23

5 out of 5

"Great service and great customer support"

What do you like best about CallRail? the immediate support and constat reporting What do you dislike about CallRail?

JB

Jamie B

08/15/23

5 out of 5

"Exceptional Call Tracking Solution for Business Growth"

What do you like best about CallRail? I've had the privilege of working with numerous call tracking solutions in my career, but CallRail has truly stood out as a game-changer. As a marketing strategist, I understand the paramount importance of tracking and analyzing the effectiveness of every aspect of a campaign. CallRail has exceeded my expectations in providing an all-encompassing solution that offers unmatched insights and empowers businesses to achieve remarkable growth.

AA

Ashley A

07/28/23

5 out of 5

"One of my favorite marketing tools!"

What do you like best about CallRail? The ability to integrate with platforms and track calls and form fill leads across multiple clients What do you dislike about CallRail?

BW

Brad W

07/22/23

5 out of 5

"Callrail has become less unique and useful over the years"

What do you like best about CallRail? I like the ease of callrail. Set up is guided and it allows you to get exactly what you want quickly. Problem is they raise rates every so often and you feel locked in. Even if you want to get out of the plan, or you have a phone number in use, you have to go through the porting process.

AU

Anonymous User

07/22/23

5 out of 5

"CallRail is a wonderful and easy to use platform"

What do you like best about CallRail? What I like most about CallRail is that you can track what campaign your calls came from. What do you dislike about CallRail?

KD

Kathy D

07/06/23

5 out of 5

"Callrail review"

What do you like best about CallRail? I love the intergrations and the DNI setup What do you dislike about CallRail?

MG

Mike G

05/30/23

5 out of 5

"Quick Easy Call Tracking"

What do you like best about CallRail? Setting up CallRail to work with GA4 was super simple. The ability to track and listen to phone calls helps me know exactly where my advertising dollars are best spent.

GF

Greg F

05/25/23

5 out of 5

"I Love Callrail!"

What do you like best about CallRail? As a marketer, it is important to show our clients the metrics for the campaigns we are running. Callrail makes this seamless for us and integrates with our analytics.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].