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CallRail - Inbound Call Tracking Software

CallRail Reviews in July 2026: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

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Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terrible

(12)

Spotsaas Editor’s POV

CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.Read more

CallRail pros and cons

  • Multi-channel tracking

  • Detailed caller insights

  • Lead nurturing capabilities

  • User-friendly interface

  • Limited features for advanced analytics

  • Basic reporting options

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Showing 21-30 out of 828

HA

Heather A

08/15/23

5 out of 5

"Simple, Effective and Affordable Call Tracking Service"

What do you like best about CallRail? We switched to Call Rail from a different service provider. Call rail is simple for small businesses and can be scaled for larger organizations. It's easy to navigate and provides a ton of data to tie calls back to a source. You can also set up several different tools to monitor call quality, topics, etc.

AU

Anonymous User

08/15/23

5 out of 5

"Great Experience"

What do you like best about CallRail? Trackability of calls on all marketing platforms What do you dislike about CallRail?

TQ

Tiffany Q

08/15/23

5 out of 5

"CallRail is necessary for any business!"

What do you like best about CallRail? Callrail removes all of the mystery about your incoming calls and texts. It tells you everything you need to know about the potential client including what they searched to find you so you can adjust your ad spend.

AU

Anonymous User

08/15/23

5 out of 5

"Great phone tracking service"

What do you like best about CallRail? Seamless integrations into a variety of platforms What do you dislike about CallRail?

PC

Paul C

08/15/23

5 out of 5

"Great for call tracking"

What do you like best about CallRail? CallRail allows you to issue specific phone numbers for your campaigns so you can track where your customers see you. What do you dislike about CallRail?

TG

Taylor G

08/15/23

5 out of 5

"Great reliable service, a gamechanger for tracking leads"

What do you like best about CallRail? I love how easy it is to create new numbers to track specific marketing campaigns and how easily CallRail integrates into multiple different CRM's against many industries.

AU

Anonymous User

08/15/23

5 out of 5

"Love CallRail and have for years!"

What do you like best about CallRail? CallRail allows us to track all marketing channels and keeps historical data. What do you dislike about CallRail?

MG

Matt G

08/15/23

5 out of 5

"Amazing Experience With CallRail"

What do you like best about CallRail? The easy accesibility to all of our recent callls and even the ability to play back the calls after they occur! What do you dislike about CallRail?

JV

Jude V

08/15/23

5 out of 5

"CallRail Rocks"

What do you like best about CallRail? What I enjoy the most about CallRail is the Activity Center, it allows me to track all interactions with customers to provide more clarity on certain situations.

AU

Anonymous User

08/15/23

5 out of 5

"Wonderful Service"

What do you like best about CallRail? Great service, the ability to see and hear recorded calls it the best features. What do you dislike about CallRail?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].