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CallRail - Inbound Call Tracking Software

CallRail Reviews in July 2026: User Ratings, Pros & Cons

Track, Nurture, and Close Every Lead with Ease.

4.5

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Starts from $45 / Month

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CallRail Reviews & Ratings

4.5

Very Good

Based on 2763 ratings & 828 reviews

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Rating Distribution

Excellent

(718)

Very Good

(87)

Good

(6)

Poor

(5)

Terrible

(12)

Spotsaas Editor’s POV

CallRail simplifies the process of tracking incoming leads across various channels. Its detailed insights help businesses improve their marketing performance.Read more

CallRail pros and cons

  • Multi-channel tracking

  • Detailed caller insights

  • Lead nurturing capabilities

  • User-friendly interface

  • Limited features for advanced analytics

  • Basic reporting options

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Showing 321-330 out of 828

AI

Agency in Consumer Services

05/30/19

5 out of 5

Solid call platform with excellent support

What do you like best? Call Rail provides an amazing set of call tracking functionality. They are also continually offering improvements and additional functionality. What do you dislike? The interface is a bit confusing at times. Being able to select multiple caller numbers to block would be very helpful. Currently, it's time consuming to block spam calls. What problems are you solving with the product? What benefits have you realized? Helping service industry clients who are not ...

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B

BrandExtract

05/15/19

5 out of 5

Has always met our expectations

Has always met our expectations. Very good support.

C

customer

05/15/19

5 out of 5

Does the job!

Product works well. Support is available and interface is easy.

P

Patrick

05/15/19

5 out of 5

As comprehensive and advanced as it is…

As comprehensive and advanced as it is easy to use. Excellent customer service. A++

JA

Jim A. at Certifix Live Scan

05/15/19

5 out of 5

Easy to implement and integrate with…

Easy to implement and integrate with existing apps, excellent UI, user friendly. Competitive pricing. CallRail account manager Brooke Veal and her team were very supportive and patient when we were porting 300+ store call tracking number.

AS

A Schneider

05/13/19

5 out of 5

A great call tracking service

A great product to help track your marketing calls.

D

David

05/07/19

5 out of 5

Very happy with the UX of this product

Very happy with the UX of this product, good price, great support - digital marketers should be using callrail.

BS

Brent Stutzman (Chicago)

05/06/19

5 out of 5

CallRail is crushing it

CallRail is crushing it! Love your support. Love your product. Makes my job as a PPC agency a whole lot easier and shows proof of ROI to my customers.

J

Justin

05/06/19

5 out of 5

Powerful Tool, Very Insightful

A powerful tool and great way to track our inbound leads and tie their performance to our Google AdWords campaign. I highly recommend.

JM

Jeff, Marketing Manager

05/06/19

5 out of 5

Our experience with CallRail for the...

Our experience with CallRail for the first 4 months of engaging their services has been nothing short of stellar as it pertains to our website/call tracking, systems integrations with other platforms for marketing and analytics, and ease of use. Additionally, unlike so many in today's post-human business culture, their customer service has been excellent, and personal.Highly recommend them and this service. The ROI is tangible and immediate.Gator HenryMarketing Manager (North ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].