CallRail Reviews in June 2025: User Ratings, Pros & Cons

Call Rail is GREAT

What do you like best? Tameka - she is always so quick to respond to emails if we are having a technical issue. She has answers and is so nice to work with !!! What do you dislike? I dislike the callback feature- At this time , sometimes when you select call back from Call Rail it affects the call sound. So to bypass that I always like typing the number I am calling back into lead center and selecting the outgoing number as well . It works for me and i have no issues with using it ...

As comprehensive and advanced as it is…

As comprehensive and advanced as it is easy to use. Excellent customer service. A++

Does the job!

Product works well. Support is available and interface is easy.

Has always met our expectations

Has always met our expectations. Very good support.

Easy to implement and integrate with…

Easy to implement and integrate with existing apps, excellent UI, user friendly. Competitive pricing. CallRail account manager Brooke Veal and her team were very supportive and patient when we were porting 300+ store call tracking number.

A great call tracking service

A great product to help track your marketing calls.

Very happy with the UX of this product

Very happy with the UX of this product, good price, great support - digital marketers should be using callrail.

Powerful Tool, Very Insightful

A powerful tool and great way to track our inbound leads and tie their performance to our Google AdWords campaign. I highly recommend.

Great service

Great service. Will continue to use and recommend to others. Thanks!

CallRail is crushing it

CallRail is crushing it! Love your support. Love your product. Makes my job as a PPC agency a whole lot easier and shows proof of ROI to my customers.