CallRail Reviews in July 2026: User Ratings, Pros & Cons

Great service

Great service. Will continue to use and recommend to others. Thanks!

Callrail Provides Excellent Customer Services

Callrail has provided our company with what all of our agents consider to be the highest level of customer satisfaction we can experienced. Every interaction was handled with precise answers to every questions, then followed by verification of satisfaction each time. We are quite pleased and satisfied with Callrail.

Did not produce any positive result for us in 3 months

What do you like best? Irrelevant since I cancelled. Easy to set-up What do you dislike? The annoying thing was that all of their toll free numbers were driving people calling the wrong company, all of them were trying to reach the previous owner of that toll free number. Still receive those calls after I cancelle the service. What problems are you solving with the product? What benefits have you realized? I was looking to receive Inbound calls by avoiding the receptionist and ...

Helps me demonstrate results to my clients

What do you like best? Easily demonstrate results to my clients for various campaigns including postcard campaigns, online local listing services and AdWords (which doesn't ALWAYS deliver the best ROI). Powerful way to PROVE which marketing campaigns work. What do you dislike? I don't think this should be a required field. Nor should it have minimum required number of characters. This is a waste of my time. Recommendations to others considering the product: good for analytics ...

It's easy to use

Solid Platform

What do you like best? Call Rail has been great for us because our staff is mobile and the call routing features allow us great flexibility while not sacraficing in tracking and call quality. What do you dislike? Not having the ability to have a fixed caller ID for each user What problems are you solving with the product? What benefits have you realized? Able to handle large volume of calls due to routing features

Superior Platform for Call Tracking - Wouldn't use anything else ever again

What do you like best? CallRail has so many features I don't even know where to start to be honest. But, my absolute favorite is the white-labeled call dashboard. What do you dislike? It is way too expensive. It's actually overpriced in my opinion. But, I'm so happy with it that I don't even care. Recommendations to others considering the product: It's expensive, but it works better than any other platform on the market. What problems are you solving with the product? What ...

Data from calls is fantastic!

What do you like best? We use CallRail heavily for call tracking across all of our 40+ locations. I think I have more than 1,000 tracking numbers in CallRail. We love the call recording and especially the automated call tagging based on what the AI hears in the call. That's a super way to help with reporting down the road! What do you dislike? It is a little hard to manage users. I just wish it was faster. But this is really a small complaint. Recommendations to others considering ...

Easy to Use, Some Kinks

What do you like best? Simple user interface that is easy to locate call recordings and move swiftly from area to area What do you dislike? Reporting seems to be difficult to manipulate/pull fast stats on different accounts What problems are you solving with the product? What benefits have you realized? we utilize Call Rail to tack calls generated from search ads for our clients. the easy of sharing recordings has been valuable to both our internal team and our clients

CallRail is a must have for everyone doing online marketing for your business!

What do you like best? We use CallRail for many reasons but i love it for Google AdWords and Bing Ads! It shows us the keywords that makes us the most money! Allowing us to bet better on the keywords that make our business the most money every month. This is must have for all businesses that are serious about digital marketing. What do you dislike? I do not like that the phone number changes. Recommendations to others considering the product: none What problems are you solving ...