CallRail Reviews in June 2025: User Ratings, Pros & Cons

A must-have-tool for every marketing pro

What do you like best? Dynamic numbers are the BEST! We love that callrail sources our inbound call accordingly and that we can manage the quality of our teams conversations. The reporting is great, community ability to separate our entities and projects and that it integrates with our CRM. Love the AI and keyword tool; unfortunately we haven't had the chance to set it up but we intend to! What do you dislike? I do wish that the Salesforce Integration was a little more complex. Calls ...

Complicated Call Tracking Made Easy

What do you like best? Their resources and instructions are easy to find and help guide you through all implementations. TONS of customization options at no extra cost - call flows are amazing, call tagging is awesome. There's tons of functionality - enough so that I'm sure we're only using 25% of its capabilities. I have used CallRail at two agencies now (helped pilot at both) and it was a fantastic tool from the beginning for both. What do you dislike? Would like to have the ability ...

Amazing Interface, Incredible Helpful Customer Service

What do you like best? Easy to use capabilities, helpful staff who are willing to show us all available functionalities of the system. Easy enough to use that our Call Center staff of 20 agents picked up the interface within 1 day. What do you dislike? Can be a tad slow with occasional bugs. Recommendations to others considering the product: Ask a customer service rep to walk you through all the functionalities What problems are you solving with the product? What benefits ...

Tracking As Simple or Complex As You Want It To Be.

What do you like best? The ease of setting up tracking numbers for multiple platforms. The reporting is easy to understand. The recording of calls is great for training call takers in the right and wrong way to handle calls. What do you dislike? Sometimes having to replace numbers that have been used by other companies. Monitoring calls that are not applicable to my business, sales calls, etc. What problems are you solving with the product? What benefits have you realized? ROI on ...

The best call recording software

What do you like best? The user experience is really easy to use, implementation is a piece of cake, & the support is world-class. What do you dislike? Honestly, I like all aspects. I'll report back if I find anything I didn't like. Recommendations to others considering the product: Just buy it What problems are you solving with the product? What benefits have you realized? As a marketing company, we're proving value through lead generation & the tracking to assess & optimize ...

Great program

What do you like best? How multifunctional it is and easy to use for people have never encountered this type of program What do you dislike? I would like to use keywords to be able opt in people into a text form What problems are you solving with the product? What benefits have you realized? I track all my calls and missed calls through Call Rail

Call rail is great online but an app failure

What do you like best? The client timeline is great and so is the form feature What do you dislike? The app is so far behind. Why can’t it pull up the timeline to see prior calls from an incoming call, where are the forms, why cant it be an actual phone app and dial out and answer through softphone when selecting numbers. See ring central for an example What problems are you solving with the product? What benefits have you realized? Client communication

Solid call platform with excellent support

What do you like best? Call Rail provides an amazing set of call tracking functionality. They are also continually offering improvements and additional functionality. What do you dislike? The interface is a bit confusing at times. Being able to select multiple caller numbers to block would be very helpful. Currently, it's time consuming to block spam calls. What problems are you solving with the product? What benefits have you realized? Helping service industry clients who are not ...

Awesome customer service & product

What do you like best? Very easy to use, our customer rep has been very attentive and proactive. We have had to create more than 100 numbers and it would've taken me forever to do on my own. Our rep was able to give us a really quick response and made the changes happen in under 2 hours which was awesome. I've also liked the fact that oru rep is very quick to respond. What do you dislike? Some changes inside of phone numbers can't be done unless you contact a rep. Thats really the ...

CallRail makes it easy and convenient to track the success of marketing campaigns.

What do you like best? I like being able to track the specific call rates of each marketing campaign. What do you dislike? Not certain. I haven't encountered any problems or unrealistic expectations I might have formed. Recommendations to others considering the product: Make certain you get a package big enough to allow multiple phone numbers. What problems are you solving with the product? What benefits have you realized? I'm able to track my campaign successes so I may ...