Buildium Reviews in July 2026: User Ratings, Pros & Cons

Most often I get excellent help.

Most often I get excellent help. Sometimes I think the processes could b enhanced to make them a little easier to use, ie; sometimes I have tried to use the help on line and I was not successful and the directions were not too clear.

Reps that answer the phone are young…

Reps that answer the phone are young college students that do not care or can even begin to understand this business is our lively hood and we take issue seriously and that there is sometimes a sense of urgency. Stop guessing at the answers and form a 2nd level team that can answer the questions. It shouldnt be that I can hear other reps verification information of other customers you need to get some noise cancelling headphones.What happened to the privacy. Additionally you shouldn't try ...

I'm still learning this program

I'm still learning this program. There's parts of the program that I don't like. I am giving this a try for now.

Need a child of Yardi/Buildium

Batch Reports - We send out the same reports every month but are unable to save these as a 'template' for repeat use. Yes, we can batch create, but I need to repeat the same process of batch creation EVERY month (or frequency of report). Report production is a process that should have full automation capability. In Yardi (competitor), one is able to save the report packet format and automate email delivery to the owner each month (or a frequency/day of month of your choosing). Originally on ...

We have used Buildium for many years…

We have used Buildium for many years and it is a big asset to our company. The functionality is simple yet everything we need to be in compliance with our state laws. The addition of a showing coordinator was great! We recommend Buildium often.

Needs more reports

Needs more reports, More customization of reports - Somewhere to print LISTS like Owner property tenant without having to use EXCEL as the medium and combine one or more to achieve what should be simple lists. GL should be able to show CLEARED/RECONCILED ITEMS in bank ledgers. Needs more flexibility for multiple leases per unit, for college and/or ANY roommate situations, rather than creating many additional units to accommodate this.

Buildium has steadily increased…

Buildium has steadily increased necessary and required features for ease of management and efficiency.

Used to be great...now in decline

Used to always be 5 stars, but as they have added new features many of the old ones have broken or become much harder to use. The customer support has declined considerably as well unless you get lucky enough to catch a good rep. The new login authentication is terrible and has rendered the application practically useless in some of my properties because I can no longer login. I have begun shopping for new software for myself and all my clients/condo associations.

Easy to navigate application and packed…

Easy to navigate application and packed with useful features!

Good software but has errors that need…

Good software but has errors that need fixed for example credit card info just gets dropped from time to time from accounts for no reason and when someone goes from year lease to a mo to mo lease it kicks them as a tenant and drops them and doesn't even charge rent until someone at office catches it. Some of these items should be fixed but after over a year of complaints they don't seem to fix what's needed to make this a good user friendly software and are more interested in selling ...