Buildium Reviews in July 2026: User Ratings, Pros & Cons

The software is five stars no doubt

The software is five stars no doubt. Wait times for help have been excessive in the past and would prevent my giving them fives stars until I have new experience with that.

Great cloud based property management…

Great cloud based property management application. Buildium is the best software on the market. It has every tool you need to manage income properties.

Overall very good and worth the money

Overall very good and worth the money. There are a few areas where things could be improved. I've made several suggestions and the people to whom I recommend the changes agree that they're very reasonable. Tech support has gotten much better but can be frustrating. For example, when I call and have a 30 minute hold, I choose the callback feature. If they call when I'm on another line and can't take the call, I go to the end of the queue. The feature to email in a question also needs major ...

Great Program

Great Program, and great customer service

V Happy

I use Buildium to manage five properties. I like the system very much. It took me some months to gradually implement it. It now saves me a lot of time, particularly in the preparation of financial reports. It gives me an accurate and up-to-the-minute picture of the business. The email- and phone-based help provided by Buildium is generally good, and is of great value to me.

Buildium has good support…still missing a crucial feature

Buildium has good and available support and a ton of features. I subscribe and will continue to. There are some crucial features that are still missing. Top of that list: there is currently no way to see % of vacant units over any period, other than what are not leased at the present moment. It's frustrating because Buildium has all the data (lease start and end dates for every unit) to make this possible. I've been requesting this continually for the three + years we've subscribed and have ...

Great software platform

Great software platform. Sometimes I think they are slow to respond and react, but I imagine the scale of growth is rapid right now. The e-pay and banking components in particular tend to have more bugs than the rest. I would suggest focusing on customer feedback for upgrades and updates like they have, and they can weather the growth storm.

Ability to create own reports

Ability to create own reports, like with Crystal Reports, would be very beneficial

Review and feedback

When called, the representative was very knowledgeable. In another note, the "Help" sometimes is too vague. There is a lot of people that has no experience with accounting and the help needs to perhaps has more details. Example: When "withheld money from Last month rent to pay a tenant's rent, it tells you steps to withheld money, but it needs to also say something like... doing this it only converts the liability into income, but it does not move the money from one account to the other, ...

Submitting a support ticket

I find that when submitting a support ticket regarding an issue I'm having, you go for days without hearing anything back. It would help to give updates on situations that go beyond the normal time to investigate.