Box Reviews in June 2026: User Ratings, Pros & Cons

Good for big files

PROS & CONS What are the best aspects of this product? I like that Box is versatile to use. It can accommodate the requirements of small to large groups of users and offer the same level of service. The UX and UI is well-designed and excellent for both beginner and advanced users because the tool is easy to understand. What aspects are problematic or could work better? It might help to get more colleagues to use more of Box with more engaging features such as an in-house Excel editor. ...

I can't believe how this company still…

I can't believe how this company still operating with the worst support I have ever experience in my entire IT carrier and I have been in IT over 25 Years. Their payment system doesn't work so I can't log in and no one available to take the call so you have to email via their community support, and to do that you need to log in. I think this US company should have stayed in the US only as they don't have any operation hours for UK customers. Can't talk to anyone and No billing support until ...

Keeps documents in sync and share-ready

PROS & CONS What are the best aspects of this product? I like that it offers secure storage. Its UI is also relatively easy to use. Box syncs fast so I'm able to share files and work with the team better. The control levels are customizable, and it supports all kinds of files for use on any of our devices. What aspects are problematic or could work better? None at all. It's worked well for us so far without any issues. Their tech team also provides great support. What specific problems ...

Can't I give them a zero?

Can't I give them a zero? When I tried to cancel my cancel-any-time subscription, customer service bounced me from one person to another until I finally heard from someone who told me I couldn't do it myself but would need my "account admin" (me) to do it. I can't say they're unresponsive, because they're bending over backwards to demonstrate how incompetent they are. When the charge shows up on my AmEx card I'll simply dispute it, but I want to make sure nobody else gets involved with this ...

Horrible support if any

The product Box drive/sync usually works Ok but the support is horrible. They do not work during the weekend, the support is only via chats (no emails or phone) and they are clueless. Stay away!

Terrible customer service

Terrible customer service, sneaky pricing, and the uploads I scheduled from DocuSign never finished before they charged me $900. The burden of proof is now on me to get what I paid for. I do not recommend using this product. Since I've requested a refund, my case has gone through 5 different reps and they all ask for different things and bury their responses in other emails.

Product support is basically non existent

Beyond frustrated. The account rep said I had to open a ticket to fix my problem so I did, then the support rep walked me through what to do, and did not give me all the information about the transfer and how long it would take and we are now going on hour 4 with no files transferred, the organization cannot work on anything and no one at box seems to care. They caused the issue and then took no responsibility and are completely unwilling to help fix the issue.

I dread Box documents

I hate this system, strong words, but it is beyond painful. Uploads not too bad, slow, but it works. However, as a company we receive multiple documents uploaded by contractors into different folders/sub folders daily. Sometimes 100s. It is IMPOSSIBLE to download just those uploaded that day. Yes you can go into every folder, select multiple, download, but why not just have an option to download those documents uploaded today, or since did/mm/yy. Even documents uploaded days before often ...

Ronmary Saniel was no help at all all.

No live support. No live support. poor integration. Ronmary Saniel was no help at all all. Tried to downgrade to due to COVID-19, and was not able to talk to anyone—only emails by Ronmary Saniel who sent the same email over and over—you can cancel after you Pay for the next month.

Semplicemente disastroso

Semplicemente disastroso, stavo facendo un backup delle mie foto (30giga più o meno) e ogni tanto fa errore di trasferimento rimanendo imbambolato senza andare avanti.Sono già 6 o 7 volte che lo devo riprendere altrimenti si pianta.Tra i miei servizi cloud Box è sicuramente il più scadente, non si riesce a trasferire niente!!