Box Reviews in June 2026: User Ratings, Pros & Cons

It is impossible to become a customer

It is impossible to become a customer. I tried two different cards, but they do not want to have my money. Then, I say, let them not. I will take my money elsewhere.

The only criticism I ever hear of Box…

The only criticism I ever hear of Box is that you can not move the destination folder. For many professionals, including me, this is a MASSIVE problem, and also an inexplicably stupid one. All I can say is thank God for Dropbox and the other cloud services, who provide more intelligent solutions.

Box is quick to cheat you, will not recifty

Box offers a $15 monthly business plan that meets the needs of storage for my photography back-up however, when you purchase a year, they triple the cost as they require 3 licenses. So why don't they start the pricing at the minimum? Savvy way to cheat consumers. Then a few days later, when the invoice arrives, they do not allow you to cancel and they personal 1-license plan has not nearly enough storage. Unethical company. Out to grab your money but have no interest in providing service or ...

Purposefully dishonest site design…

Purposefully dishonest site design makes it very difficult to see how much of your trial is up. Then no notification before taking out your money. I did a £4 a month trial (which would be charged annually) but was charged £144 for "3 seats". Fraudsters, avoid like the plague and use DropBox instead.

APPARENT SPAM FEEDER -- DON'T GIVE THESE GUYS YOUR ADDRESS!

Not only is their service total crap; THEY APPEAR TO BE SPAMMER FEEDS!!! Moreover, it's likely they sell the email addresses of anyone that is "invited," since they now have that address, too. So if someone "invited" you, let them know to stop dooming their friends to spam! Box.com is like a virus -- at least stop it locally if you can.I wrote them four or five times for written confirmation that they would not sell my information, and they responded three of those times without committing ...

Free Users stay away

Free users should not upload anything personal or of needy items because they can delete your account any moment.

Need Help? Forget it

Need Help? That's what the page says; then blank screen below. Rubbish support on trying to actually upgrade and pay more. Gave up and moving on elsewhere.

Their refund policy is potentially CRIMINAL

Their refund policy is potentially criminal. They don't respond and or take forever to do it AND then they say they can't refund the account. They charged the account the actual last day of the trial, which is weird.

Great for file management and storage

PROS & CONS What are the best aspects of this product? I like that Box is so easy to use. It's compatible with a wide range of third-party integrations so everything happens seamlessly. We're able to work and collaborate on the same project because we can all access the same documents and files at any given moment and whereever we are and regardless what device we use. What aspects are problematic or could work better? I wish we can avoid the times when the website can't be accessed due ...

Very useful collaboration tool

PROS & CONS What are the best aspects of this product? I like that we're able to share files with colleagues in a way that is compliant with privacy regulations. We're able to avoid emailing attachments. The versions are also tracked so we make sure we're all using the latest one. It's integrated with Windows too. And via the internet, I'm able to access my colleagues' contact details so it's seamless. I can also work from home easily and my colleagues can also easily find the files and ...