Box Reviews in June 2026: User Ratings, Pros & Cons

Great file sharing tool

PROS & CONS What are the best aspects of this product? Box has all the features that you may need in a storage and collaborative tool. File sharing has been made reliable as you not only can use it to share files internally but also externally with customers and clients. It saves files automatically in the system as soon as you create them. This means that you do not have to do it manually. It syncs well with all of your devices as long as they are connected to the system. It integrates ...

Quick and mobile-friendly

PROS & CONS What are the best aspects of this product? I like that Box suits any business because of its ability to securely store data in the cloud that can be shared and edited in real time. Using box, I'm able to create chat threads with teams and even friends to exchange ideas. I'm able to access everything in any device and create backup versions whenever I need to. What aspects are problematic or could work better? Box is an excellent platform. I couldn't think of anything that ...

Box is a constant headache

Box is a constant headache. They limit your account and are very non-transparent about your usage. Additionally when you install their desktop application they force a shortcut to be on your desktop. Very not user-friendly compared to other services like Dropbox or google. It’s pretty much a constant aggravation with this service.

Whatever you do...Do NOT choose BOX to…

Whatever you do...Do NOT choose BOX to use as your cloud storage. They have all kinds of ways to automatically debit your account. Share a file? You get charged for an entire year for that person you shared the file with. Add 1 person to your enterprise account? You get automatically charged for 8 "seats." Have a problem because you are being invoiced hundreds of dollars a couple of times a MONTH for an entire year and you call billing? There is no way to speak to anyone in BIlling You have ...

Exceptionally bad compared to Google

Bad tooling. Compared to Google Work, ages behind and not up to par. Honestly, I hate working with this tool, but forced to by my employer.

Manipulative

I was tricked into signing up for a yearly subscription instead of a monthly. Tried to change it back with customer service 3 times, but they kept insisting I could only change it after the year was over and referred to their terms and conditions. You can scale up to additional users without any issues, but it is impossible to scale down the number of users again. You have to click through 4-5 screens to cancel your account. It seems very manipulative and greedy.

This is a terrible application

This is a terrible application. They charge you for a whole year for a subscription and no cancelation is possible. Software program is problematic, no customer service contact, email just a useless chat box with no support for issues. I ordered it and tried to cancel an hour later. I wouldn't give it even a star.They just set up this website and buyer beware!!!

They are the rudes customer service

They are the rudes customer service, I've been trying to cancel! Been real nice about it! 3 times somebody supposed to call me back! I ask why I have to wait until, the boxes go back to get confirmation! Trued the chat box couldn't get a answer, just got of the phone lady want to tell me how her employees won't be talked to! Not explaining why I can't get a confirmation yes I did tell the employees they are scam artist you want to charge me for intersepting some boxes I no long need! No ...

Improves workflow in the office

PROS & CONS What are the best aspects of this product? Box makes everything look simple. It integrates well with Office Suite which means that you will be able to edit documents on the web. Such editing makes it easy for you to edit a document and then store it before you can share it with collaborators. The sharing functionality that comes with this tool is what made me love it more. It helps me to share documents with other people and organize them in different folders. As a result, I ...

Fraud

As other people have said here they charge for different packages after the free trial. I signed up for the lowest rate individual paid monthly and they charged a business rate at an annual basis £288.They take whatever they feel like from your card.