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AppFolio Property Manager - Property Management Software

AppFolio Property Manager Reviews in May 2025: User Ratings, Pros & Cons

Revolutionizing property management through automation and efficiency.

4.3

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Starts from $1,500/Month

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AppFolio Property Manager Reviews & Ratings

4.3

Very Good

Based on 2747 ratings & 1134 reviews

Rating Distribution

Excellent

(761)

Very Good

(171)

Good

(38)

Poor

(27)

Terible

(137)

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Showing 81-90 out of 1134

JP

Jay Pacete

09/20/23

5 out of 5

On this conference I learned a lot of tips and tools

On this conference I learned a lot of tips from a different speakers, I'm also impress about this system.

KS

Karyn Seabrooke

09/20/23

5 out of 5

AI and AppFolio What an Awesome concept

AppFolio is always thinking ahead to the future, we are so pleased with the new AI integration that will help propel our business into the future. Our clients will be impressed, and we are so excited for the new updates!

RM

Robin Mostad

09/19/23

5 out of 5

Very fast fyn efficient gig!

Very fast fun efficient gig! Love it so far!

AG

Angel G

09/19/23

2 out of 5

Customer service is extremely lacking

Customer service is extremely lacking. You leave a request for help via a chat box. It is then 24-48 hours before someone reaches out to you via email. Then they may answer your question, or they may not. Help is: An email question/answer PER DAY, which is actually a link to their help page. I've been having the same conversation about one item for 7 days. They will answer you once per day, then you reply and it's the next day before you get a non-helpful LINK to the help page to ...

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BT

Brian Thomas

09/18/23

1 out of 5

Terrible Product and Nonexistent Customer Service

I migrated to Appfolio about a year ago and I’ve regretted just about every minute of it. Not user friendly at all and they have no customer support. Every one of my employees hates it, the tenants hate it and it’s very hard to find an accountant to hire in-house who has experience with it or can figure it out.

DG

Daniela G

09/13/23

5 out of 5

"Appfolio is very easy to use, user-friendly and has all the information you need handy."

What do you like best about AppFolio Property Manager? Appfolio makes entering bills and getting them paid so easy. You can also Bulk bills which saves you A LOT of time.

BR

Barton Residential Leasing

09/13/23

5 out of 5

Everything has steps

Everything has steps, and that is the easiest way of learning a new system.

G

Gyzmo

08/29/23

1 out of 5

Useless app

They’re now charging every single tenant that is forced to use their useless app a transaction fee, even for bank transactions. Rip off. Land lords, please do not use this company.

C

CaGrrrl

08/26/23

1 out of 5

Unhappy about transaction fee now added…

Unhappy about transaction fee now added to bank transactions when it used to be free prior to 7/31/23. I'm considering this a rental increase. I'd recommend landlords and tenants to stop using Appfolio and go with another service. I also sent comments to Appfolio via email and they never responded.

K

Kat

08/23/23

5 out of 5

Very quick response and solution to my…

Very quick response and solution to my issue!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].