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AppFolio Property Manager - Property Management Software

AppFolio Property Manager Reviews in May 2025: User Ratings, Pros & Cons

Revolutionizing property management through automation and efficiency.

4.3

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Starts from $1,500/Month

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AppFolio Property Manager Reviews & Ratings

4.3

Very Good

Based on 2747 ratings & 1134 reviews

Rating Distribution

Excellent

(761)

Very Good

(171)

Good

(38)

Poor

(27)

Terible

(137)

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Showing 71-80 out of 1134

FN

Fakhouri Nawal

10/31/23

1 out of 5

Customer service and support Very POOR

Customer service and support we should have an option for "negative star" They need to reevaluate their hired service help, and support help, better train your people and better motivate your support/service team. otherwise, i dont care how big you are , the fall is harder and faster.

SP

Scott Parks

10/25/23

2 out of 5

Used to be great

We’ve been with Appfolio since 2014 and they aren’t keeping up with the time. Unless you’re a huge company but then they charge extra. ACH from owners & tenants used to be free but now it’s either $2.49 to the owner/tenant or $1 flat rate to the PM on our subscription. We went from paying $2/unit/mo to now over $5. When is the nickel and dime charge and rate hikes going to stop. We’re now evaluating other PMS which have open APIs and part of their based flat rate pricing model. Seriously ...

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C

Charity

10/23/23

2 out of 5

Could be improved!

This site is very user-friendly, but I would rather not be charged a transaction fee, ESPECIALLY when I pay rent with bank account information (it makes sense with a credit card)!

G

Geraldine

10/15/23

1 out of 5

No search engine for homeowners!

Appfolio is the software used by our development's management company to manage all its functions. Appfolio HAS NO SEARCH ENGINE. Homeowners cannot find relevant forms. They are hidden under misleading titles on the site and require numerous clicks to retrieve. I am pressing the management company to dump Appfolio.

ZK

Zander Kempf

10/07/23

4 out of 5

Solid software

Solid software. It is pricy but robust features. Good for mid to large size property managers

K

Kevin

09/20/23

5 out of 5

I really enjoy how responsive they are…

I really enjoy how responsive they are to their customers. They constantly take feedback from their customers and implement new ideas to make the platform as easy to use as possible.

S

Sunny_Samm

09/20/23

5 out of 5

Excited for All Appfolio Has To Offer

Attending the Appfolio Customer Conference 2023 was eye opening. To stay ahead of the curve, we are excited to upgrade our account to automate our systems.

IR

Isy Ramos

09/20/23

5 out of 5

Appfolio has helped me optimize the…

Appfolio has helped me optimize the managing of the business overall. We are extremely satisfied with the software, the service and the staff specially Michael Vaughn who has been our rock while transitioning. Also want to thank Sarah Rathbone who helped me today during a one on one session. Thank you.

MC

Megan Constancio

09/20/23

5 out of 5

Great Software

Best decision ever to switch to Appfolio. They really listen to their customers. Easy to use property management software.

JP

Jay Pacete

09/20/23

5 out of 5

On this conference I learned a lot of tips and tools

On this conference I learned a lot of tips from a different speakers, I'm also impress about this system.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].