AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

Heading Down

Overall, we love Appfolio. However, the client support has grown weaker as your company has grown. I would also like to see open API's

When I found out that Appfolio was…

When I found out that Appfolio was initially created to organize files for law offices, I thought that explained a lot of the issues I had with it. It is very good at organizing people, files, and data, but some of the property management specific tasks give it trouble. There are a lot of tasks, especially involving lease renewals that take a very long time, and things I would expect to auto-populate like late fees, or changes in parking rent, need to be entered manually. Also, it does not ...

Reports are easy to use

Reports are easy to use, comprehensive and the customer service is extremely prompt

I think this is a great Property…

I think this is a great Property Management Software and has made strides towards becoming a better accounting software

"Top of the Line Property Management Software"

"Always available to answer questions"

What do you like best? If I have an issue, I can start with a chat session and, if needed, have a case opened for me.

Nothing is as promised. We still need help after leaving 20 voicemails with no response.

I'm pretty disappointed. We transitioned to appfolio a few months ago. We were promised to have all the support we need - it's been a nightmare since we switched and communication has been horrible. A few months in, we've spent countless hours trying to use incorrect instructions from appfolio. This month we've been requesting a support call to fix errors since the 10th. It's now 13 days later with no appointment set. Last week, we called and left 20 voicemails with no response. We've ...

Nothing is as promised. We still need help after leaving 20 voicemails with no response.

I'm pretty disappointed. We transitioned to appfolio a few months ago. We were promised to have all the support we need - it's been a nightmare since we switched and communication has been horrible. A few months in, we've spent countless hours trying to use incorrect instructions from appfolio. This month we've been requesting a support call to fix errors since the 10th. It's now 13 days later with no appointment set. Last week, we called and left 20 voicemails with no response. We've ...

Muy buena ayuda

Muy buena ayuda

"Great software concept - Horrible Support"

What do you like best? The software, for the most part, is very easy to use. There are multiple ways to document information and keep up with the work you are doing. The software in and of itself is a wonderful fit for a busy property management company.