AppFolio Property Manager Reviews in July 2025: User Ratings, Pros & Cons

Enable New Bank Account, Different Bank

I really need to get in contact with a person or a live chat and have been unable to do so. DMD Properties LLC, Willow Run. I have asked to have a bank account enabled and it is still pending. This is an accounting nightmare at the first of the month. The apartment program is great, but if I have a problem, that I cannot solve, it is impossible to get help a live person. Fran Wall Willow Run Apartments

Hands Down The Best!

The customer service I get from AppFolio every time I have a question is so incredible! Very fast, Very friendly, Very convenient!

I planned on writing a long scathing…

I planned on writing a long scathing review of this company, but I don't want to spend any more time on this. It is truly the worst experience of my real estate career... and that is saying a lot. It was a mess from the beginning. Their support is practically non-existent. My books were screwed up for over 4 months. I lost clients, trust with my landlords, and spent a lot of money on the migration. I had to cuss them out on their voicemail to get a return call after waiting for 10+ days. I ...

"Long time user "

What do you like best about AppFolio Property Manager? AppFolio is a great software that suits the needs of our business. We have been with AF for 10 years and are pleased with the level of service.

"Nothing for accounting and customer service."

What do you like best about AppFolio Property Manager? It's a good customer-facing platform, and we use it as a cash register to track our tenant/HOA receivables.

"AppFolio is very user friendly"

What do you like best about AppFolio Property Manager? I love how its user friendly and easy to navigate. What do you dislike about AppFolio Property Manager?

No help for previous clients

I was a previous, long term client of AppFolio, even converting a second company over to their system when I changed companies but now that I am no longer a current customer they will not return calls or get back to me on the simplest request! I absolutely hate how you cannot reach a live person no matter what methods you try. If you have a question of any kind you will sit on hold for LONG periods and eventually be forced to leave a voicemail which will never be returned. Same with emails, ...

"Missing key pieces for small owners"

What do you like best about AppFolio Property Manager? Easy to access anywhere, with a good mobile app. What do you dislike about AppFolio Property Manager?

i have had the same issue 3 years this…

i have had the same issue 3 years this app is a joke they mark the issue as solved when you log back in also they want to remove the auto pay system as a disabled person this would make rent payments a real problem considering that i get paid the last day i can pay without a penalty what happens if i get sick or cannot get to a bank that day what then the portal is a joke its laughable the service you dont get

Simple to use

PROS: The app for smartphone. It has enabled me to have access anywhere. CONS: It'd be great to be able to insert an attachment when sending a bill straight to the owner of the property.