AppFolio Property Manager Reviews in May 2025: User Ratings, Pros & Cons

Consumer Rights Violations

The recent addition of $2.49 service fee for eCheck transactions is another example of greed. If any fee is needed it should be passed along to the property owners, not the renters. There is now no way to pay online without adding fees. This is completely ridiculous and asinine. I will be reporting to the State Attorney General and BBB for consumer rights violations.

Appfolio's Nasty Bait and Switch

Appfolio just pulled a nasty bait and switch on all of its customers and their clients. When we were first started looking to switch software service providers, Appfolio marketed their "free" E-Check services very heavily. Then in their initial meetings to get us started with their product, they continuously urged us to get our clients to sign up for this service. We did this, and now that we have a very high participation rate in the E-Check service, Appfolio is enacting a $2.49 per ...

AppFolio is now charging HOA owners no…

AppFolio is now charging HOA owners no way to pay dues without a fee. Effective July 31, 2023 there is now a $2.49 fee to every HOA owner to pay their dues to their HOA. The other fees are 3.5% for credit card and $9.99 for debit card. We were notified about this by email at 12:02 am today 7-10-2023. I am reporting App Folio to the State Attorney General and US attorney general for consumer rights violation and consumer fraud. There are other options for HOA and landlord property management ...

Charges for Every Payment Option

"All eCheck payments moving forward will have a $2.49 AppFolio transaction fee". No other service I'm aware of charges a service fee for direct bank transfers. This is plain and simple corporate greed.

Questionable practices.

The software is just okay not noteworthy enough to find a site to write a review. But recently they did a sneaky money grab changing from free Echeck for years to a 2.50 fee via 4AM email 20 days ahead of time to be automatically applied without opt in ($5+ for tenants with multiple people on the lease who pay independently). They say they “waived” the fee in the past, but I don’t remember it having been presented that way.

Scum through and through

Scum through and through. They have decided to start charging $2.49 for echecks. There is no reason at all to charge a transaction fee for echecks. An echeck is the same as a regular check- they take the money straight out of my bank account. My property manager already pays these scumbags for their tools. Now they want to charge me for the privilege of paying via echeck.

Suddenly fees

Suddenly fees. No thank you

AppFolio changes terms in the middle of…

AppFolio changes terms in the middle of contract periods, refuses to honor its contracts, and is not ethical. We used AppFolio from 2019 to 2023. From using our data as a marketing database to changes in the middle of the contract term I recommend you try anywhere else. AppFolio contacted our tenants, owners, and vendors solicitating services to them directly. Some of these directly competed with our service offerings. We notified AppFolio in July that we were terminating our contract ...

"Amazing management software!"

What do you like best about AppFolio Property Manager? The accounting feature is robust. This is the best management software we used so far and has not change it since we first tried it.

"Appfolio is so helpful when it comes to keeping out team organized"

What do you like best about AppFolio Property Manager? Having quick access to give our tenants updated information, especially the notes section so my team and I are always on the same page.