Revolutionizing property management through automation and efficiency.
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Starts from $1,500/Month
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Showing 111-120 out of 1134
K
Keller
07/31/23
A mean and greedy company if ever there…
A mean and greedy company if ever there was one. I am a retired and handicapped woman over 75 and live in a mobile home park and make payments to the property management company. Given that I cannot move around much I use the online portal to make ACH payments through my AppFolio account online. From this month on my lot rent of $225 the portal charged me $2.50 more than 1% of my lot rent. I had no choice in the matter. The park owner told me that it was APPFOLIO charging me not them and ...
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JR
Joe Rivers
07/30/23
Wouldn't Recommend
Wouldn't Recommend We've overall been happy with Appfolio, but with their decision to charge our tenants $2.49 (from free) for EFT payments and how they rolled this out is frustrating. Appfolio spent a lot of time offering training on how to get tenants signed up for their portal, and how to "sell" the (then) free EFT payment option. Now, tenants either have to pay $2.49 for every EFT payment they make, or as the property owner, we can pay $1/door (regardless if the tenant has the portal ...
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TD
Trey Davis
07/30/23
MY TENANTS ARE BEING RIPPED OFF
I'm a property manager and I pay Appfolio well, in my opinion, for the services they provide. Until recently, their service was good and their fees were reasonable. That was until they decided to go from charging my tenants $0.00 for ACH payments, to $2.49. They did not give me reasonable notice for this most unreasonable change to their service. They claimed they gave me notice in May, when in fact I received one email about it. They purposely didn't send an email to my property manager or ...
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AB
Alex B
07/26/23
ACH Fee
Now there is absolutely no way to pay without an additional fee. You know what that is called? THEFT! Pay your own operating costs you scumbags.
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Greg Helms
07/18/23
Ready to change.
I run a rather small property management firm in CT. After many years with RentManager and others, I was thrilled to find appfolio in 2018. They were ahead of the curve. Evolving toward cloud-based software and monthly subscription fees made sense. And fees were reasonable. But their latest money grab is unjustifiable and shameful. We're left with the choice of alienating our tenants and condo unit owners who are signing off of their payment portals to avoid these fees, which is impacting ...
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MB
Melissa Barlow
07/15/23
Appfolio has gone to the dogs!
I have used Appfolio for more than 8 years now. Appfolio used to be excellent software with excellent customer service. Since 2020, customer service has gone to the dogs. Since they went public, they don't care about the end user at all. It is 100% money grab, upcharges, junk fees, no answers, and no service. It is terrible and I strongly suggest you look at different software than Appfolio. They lock you into automatic renewals if you don't fully cancel and have zero access to your data at ...
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Lynn
07/13/23
ZERO CUSTOMER SUPPORT
Date of experience: July 14, 2023
GS
Grace S
07/12/23
"User Friendly"
What do you like best about AppFolio Property Manager? Very simplified. I have hired people without Appfolio experience and in no time they feel comfortable. It is so user friendly compared to the other software available.
AM
Ava McCain
07/09/23
Removing Free Payment Options
This company went from offering a $0 e-check option to charging $2.49 an e-check, more than any other company out there. Then they told their clients to either pay $1 a unit to cover the fee for their tenants OR to push their $2.49 fee onto the tenants and low and behold a money grab was born. This was the only way to pay rent online for free… it’s giving elitism and corporate greed. Please stop.
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BB
07/09/23
Beware of AppFolio User Fees!
AppFolio is now charging apartment owners about $2.50 per month per unit to withdraw money automatically from our bank accounts. This is bizarre. No other company I've ever dealt with has charged for automatic monthly payments from bank accounts. Time to get rid of AppFolio and go back to mailing checks every month, which my bank will do for free with its bill payment system.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
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