AppFolio Property Manager Reviews in August 2026: User Ratings, Pros & Cons

Transaction fee to pay rent is ridiculous

I just wanted jump on the bandwagon of disgruntled tenants being charged a fee for a simple bank withdrawal. My landlord can now cash a check each month. I hope AppFolio loses a bunch of customers over this money grab.

Wouldn't Recommend

Wouldn't Recommend We've overall been happy with Appfolio, but with their decision to charge our tenants $2.49 (from free) for EFT payments and how they rolled this out is frustrating. Appfolio spent a lot of time offering training on how to get tenants signed up for their portal, and how to "sell" the (then) free EFT payment option. Now, tenants either have to pay $2.49 for every EFT payment they make, or as the property owner, we can pay $1/door (regardless if the tenant has the portal ...

MY TENANTS ARE BEING RIPPED OFF

I'm a property manager and I pay Appfolio well, in my opinion, for the services they provide. Until recently, their service was good and their fees were reasonable. That was until they decided to go from charging my tenants $0.00 for ACH payments, to $2.49. They did not give me reasonable notice for this most unreasonable change to their service. They claimed they gave me notice in May, when in fact I received one email about it. They purposely didn't send an email to my property manager or ...

ACH Fee

Now there is absolutely no way to pay without an additional fee. You know what that is called? THEFT! Pay your own operating costs you scumbags.

Ready to change.

I run a rather small property management firm in CT. After many years with RentManager and others, I was thrilled to find appfolio in 2018. They were ahead of the curve. Evolving toward cloud-based software and monthly subscription fees made sense. And fees were reasonable. But their latest money grab is unjustifiable and shameful. We're left with the choice of alienating our tenants and condo unit owners who are signing off of their payment portals to avoid these fees, which is impacting ...

Appfolio has gone to the dogs!

I have used Appfolio for more than 8 years now. Appfolio used to be excellent software with excellent customer service. Since 2020, customer service has gone to the dogs. Since they went public, they don't care about the end user at all. It is 100% money grab, upcharges, junk fees, no answers, and no service. It is terrible and I strongly suggest you look at different software than Appfolio. They lock you into automatic renewals if you don't fully cancel and have zero access to your data at ...

ZERO CUSTOMER SUPPORT

Date of experience: July 14, 2023

"User Friendly"

What do you like best about AppFolio Property Manager? Very simplified. I have hired people without Appfolio experience and in no time they feel comfortable. It is so user friendly compared to the other software available.

Questionable practices.

The software is just okay not noteworthy enough to find a site to write a review. But recently they did a sneaky money grab changing from free Echeck for years to a 2.50 fee via 4AM email 20 days ahead of time to be automatically applied without opt in ($5+ for tenants with multiple people on the lease who pay independently). They say they “waived” the fee in the past, but I don’t remember it having been presented that way.

Charges for Every Payment Option

"All eCheck payments moving forward will have a $2.49 AppFolio transaction fee". No other service I'm aware of charges a service fee for direct bank transfers. This is plain and simple corporate greed.