Top Alternatives to 2 Steps - Better Options for 2026
Streamline your customer journey with advanced analytics.
Trusted by 2M+ software buyers annually.
Main Features
- Analytics
- Monitoring
- Testing Management
- User Journeys
Pricing
2 Steps offers custom pricing plan
2 Steps is a Customer Success Software platform. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 9 vetted Customer Success Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
2 Steps vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| 2 Steps Current | Customer Success Software | Custom pricing | No reviews | ✗ No |
 Agentforce Sales (formerly Salesforce Sales Cloud) | CRM Software | $25 | 4.5 ★ | ✓ Yes |
 Catalyst | Customer Success Software | Custom pricing | 4.6 ★ | ✗ No |
 Synced.io | Loyalty Management Software | $395 | No reviews | ✓ Yes |
 Splunk Enterprise | Data Management Software | $150 | 4.4 ★ | ✓ Yes |
/logo_1689568035.883892.png){kind=logo} Freshdesk Customer Success (Formely Freshsuccess) | Customer Success Software | $79 | 4.3 ★ | ✗ No |
Showing 1-9 out of 9
List of the Top 2 Steps alternatives as of August 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.8
SpotScore
Agentforce Sales (formerly Salesforce Sales Cloud)
AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting
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What is Agentforce Sales (formerly Salesforce Sales Cloud)?
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Salesforce's suite of autonomous AI agents that prospect, answer rep ...
Read moreCommon Features
No common features
Unique Features
-
Lead Management
-
Opportunity Management
-
Account Management
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $25/user/month when monthly
Catalyst
Empower your sales and delight your customers.
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What is Catalyst?
Catalyst is a customer success software suite that helps to sell more, up-sell and cross-sell, and retain customers for longer with a single solution. Granular control over the sales process provides a 360-degree view of customers who can be re-engaged through messages, newsletters, product ...
Read moreCommon Features
No common features
Unique Features
-
Client Management (Customer)
-
Customer Data
-
Retention Tracking
+ 5 more
Pricing
Catalyst offers custom pricing plan
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
Synced.io
Unlock the power of all your customer interactions.
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What is Synced.io?
Synced provides a single platform to capture the value of every customer interaction across marketing, sales, service and support. With its innovative approach, it empower marketers to grow their own marketing data business from within their marketing department, without disrupting the rest of ...
Read moreCommon Features
No common features
Unique Features
-
Customer Database
-
Engagement Features
Pricing
Free Trial available
Starts from $395/Month
9.1
SpotScore
Splunk Enterprise
Unleash the power of your data.
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What is Splunk Enterprise?
Splunk Enterprise is a data management platform that lets user turn massive amounts of machine data into meaningful information for business. It continuously monitors the IT infrastructure, such as servers, applications, devices and networks, generates machine data from this information, and ...
Read moreCommon Features
No common features
Unique Features
-
Master Data Management
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Information Governance
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Data Quality Control
+ 5 more
Pricing
Free Trial available
Starts from $150/Month
Freshdesk Customer Success (Formely Freshsuccess)
Empowering businesses to succeed with their customers.
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What is Freshdesk Customer Success (Formely Freshsuccess)?
Freshdesk Customer Success (formerly Freshsuccess) is a comprehensive customer success platform that helps businesses reduce churn, grow their customer base, and strengthen relationships with their customers. Designed specifically for customer success teams, it enables the standardization of ...
Read moreCommon Features
-
Analytics
Unique Features
-
Retention Tracking
-
Customer Tracking
-
Customer Feedback
+ 1 more
Pricing
Starts from $79/User/Month
CustomerGauge
Maximize B2B customer experience for increased revenue.
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What is CustomerGauge?
CustomerGauge is an Account Experience Management Software that helps clients optimize the B2B customer experience and drive more revenue. Our cutting-edge Monetized Net Promoter® technology and comprehensive reporting capabilities enable automatic survey delivery, prompt insights, targeted ...
Read moreCommon Features
-
Analytics
Unique Features
-
Revenue Management
-
Customer Engagement
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Churn Management
+ 7 more
Pricing
CustomerGauge offers custom pricing plan
Synthetix
Elevate your customer service experience with Synthetix.
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What is Synthetix?
Introducing Synthetix, a cutting-edge Conversational AI Software designed to enhance your customer service experience. This innovative software automates business workflows and offers a comprehensive knowledge-base to quickly convert leads in real-time. Engage your customers with seamless CRM ...
Read moreCommon Features
No common features
Unique Features
-
Knowledge Base
-
Live Chat
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Self Service Portal
+ 3 more
Pricing
Synthetix offers custom pricing plan
ProsperStack
Boost customer loyalty with automated refunds.
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What is ProsperStack?
ProsperStack makes giving customers refunds fast, increasing customer loyalty and increasing sales. ProsperStack notifies customers when they owe money, refunds the money automatically to their credit card, and follows up with an email so they can get back to enjoying product. ProsperStack is a ...
Read moreCommon Features
No common features
Unique Features
-
Retention Tracking
-
Payments
Pricing
Free Trial available
Starts from $79/Month
Quality Driven Software
Streamlining quality for professional service firms.
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What is Quality Driven Software?
Quality Driven Software is a customer and project management software for professional services firms. It helps firms to organize their projects, documents and notes in a very easy way. This way, they can easily provide support to their clients and prioritize requests and bugs so they can focus ...
Read moreCommon Features
No common features
Unique Features
-
Project Management
-
Document Management
-
Client Management (Customer)
+ 2 more
Pricing
Starts from $29/Month
Which 2 Steps Alternative Is Right for You?
- If you need a free or low-cost option: Agentforce Sales (formerly Salesforce Sales Cloud) — offers a free plan or trial suitable for small teams.
- If user satisfaction is your top priority: ProsperStack — holds the highest user rating (5.0★) among 2 Steps alternatives.
- If you want a mid-range option: Freshdesk Customer Success (Formely Freshsuccess) — sits in the middle of the list by rating and may fit teams with mixed requirements.
Frequently Asked Questions (FAQs)
Stuck on something? We're here to help with all the questions and answers in one place.
The top-rated alternatives to 2 Steps for Customer Success Software are ProsperStack (5.0★), Quality Driven Software (5.0★), CustomerGauge (4.8★). Compare all 9 alternatives side-by-side above.
When evaluating alternatives to 2 Steps, prioritize: Monitoring, Analytics, User Journeys, Testing Management, transparent pricing, free trial availability, and integrations with tools you already use. Use the filters above to compare by feature, budget, and team size.
For small businesses, the best Customer Success Software tools are Velaris.io, Copilot, Syncly. Look for affordable per-seat pricing, quick setup (under 1 day), no long-term contracts, and strong onboarding support to reduce time-to-value.
Migration difficulty depends on how deeply 2 Steps is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].