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12 Free 2 Steps Alternatives Ranked by Real Users (2026)

Explore 12 alternatives to 2 Steps — vetted by our editors with real user reviews, pricing, and feature comparisons.

The 12 free 2 Steps alternatives buyers shortlist most

Quick answer

The strongest 2 Steps alternatives right now are Agentforce Sales (formerly Salesforce Sales Cloud), Splunk Enterprise and Catalyst. Agentforce Sales (formerly Salesforce Sales Cloud) takes the top spot with a SpotScore of 9.8 and a 4.55★ rating. Compare the full set of 12 on score, rating, and price below.

Ready to move on from 2 Steps? These 12 customer success software free alternatives are the picks worth testing first. Our ranking leans on SpotScore, which weighs verified satisfaction against market presence, then star ratings and pricing model. Editors check each tool. Start with the table for a fast read, then go section by section below.

ProductSpotScoreRatingPricingBest for
Agentforce Sales (formerly Salesforce Sales Cloud)AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting9.8★★★★★ 4.55(710)Freefrom $25 /user/monthteams of all sizes
Splunk EnterpriseUnleash the power of your data.9.1★★★★ 4.38(303)Freefrom $150/momid-size & enterprise teams
CatalystAchieve peak productivity with Catalyst's advanced customer success tools.7.2Not yet ratedFreeFree Trial · Quotation Basedmid-size companies
Synced.ioUnlock the power of all your customer interactions.Not yet ratedFreefrom $395/moteams of all sizes
CopilotAll-in-one platform to streamline operations and enhance client experiences.Not yet ratedFreeSubscription · Free Trialsmall & mid-size businesses
SynclyTransforming customer service with advanced AI technology.Not yet ratedFreeFree Trial · Quotation Basedteams of all sizes
Churn SolutionEmpower your business, retain valuable customers, maximize lifetime value.★★★★★ 4.75(2)FreeFree Trial · Freemium · Subscriptionteams of all sizes
TheyDoUnleashing the power of collaborative journey management.★★★★★ 4.5(12)FreeFreemium · Quotation Based · Subscriptionteams of all sizes
PortalstackSimplify client interactions and elevate your practice with Portalstack.Not yet ratedFreeFree Trial · Subscriptionteams of all sizes
WeavUnlock customer insights, prevent churn and boost success.Not yet ratedFreeFree Trial · Subscriptionteams of all sizes
SimpleIDUnlock the full potential of Web3 engagement.Not yet ratedFreeFreemiumteams of all sizes
Frame AIUnlock the full potential of customer feedback.★★★★★ 4.53(16)FreeFree Trial · Quotation Basedteams of all sizes

9.8

SpotScore

Salesforce - CRM Software

Agentforce Sales (formerly Salesforce Sales Cloud)

AI agents for sales — Salesforce CRM with Agentforce autonomous selling, pipeline & forecasting

Best for: SMB teams · Mid-market · Enterprise

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What is Agentforce Sales (formerly Salesforce Sales Cloud)?

Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Salesforce's suite of autonomous AI agents that prospect, answer rep ...

Read more about Agentforce Sales (formerly Salesforce Sales Cloud)
Free TrialTry Free →

9.1

SpotScore

Splunk Enterprise - Data Management Software

Splunk Enterprise

Unleash the power of your data.

Best for: Mid-market · Enterprise

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What is Splunk Enterprise?

Splunk Enterprise is a data management platform that lets user turn massive amounts of machine data into meaningful information for business. It continuously monitors the IT infrastructure, such as servers, applications, devices and networks, generates machine data from this information, and ...

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Free Trial·

Splunk Enterprise offers custom pricing plan

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7.2

SpotScore

Catalyst - Time Tracking Software

Catalyst

Achieve peak productivity with Catalyst's advanced customer success tools.

Best for: Mid-market

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What is Catalyst?

Catalyst is the perfect solution for companies looking to supercharge their productivity. It offers advanced customer success capabilities with modern technology, a sleek design, and an intuitive user experience. Combining accounts, opportunities and reports into a single place, Catalyst ...

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Free Trial·

Catalyst offers custom pricing plan

Synced.io - Loyalty Management Software

Synced.io

Unlock the power of all your customer interactions.

Best for: SMB teams · Mid-market · Enterprise

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What is Synced.io?

Synced provides a single platform to capture the value of every customer interaction across marketing, sales, service and support. With its innovative approach, it empower marketers to grow their own marketing data business from within their marketing department, without disrupting the rest of ...

Read more about Synced.io
Free Trial·

Synced.io offers custom pricing plan

Copilot

Copilot

All-in-one platform to streamline operations and enhance client experiences.

Best for: SMB teams · Mid-market

Start Free Trial

Add to compare

watch-demo

Watch Demo

What is Copilot?

Copilot is an all-in-one platform designed for modern professional service businesses that want to simplify their internal operations and elevate their client experience. It brings together essential tools such as client management, messaging, payments, contracts, tasks, forms, and more, into ...

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Free TrialTry Free →·

Starts from $39/month when yearly

Syncly

Syncly

Transforming customer service with advanced AI technology.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Syncly?

Syncly is an AI-powered customer feedback analysis tool that categorizes and consolidates feedback from multiple channels in real time. Its Dynamic Sentiment Analysis monitors incoming feedback continuously, surfacing emerging issues before they escalate, and presents the most common negative ...

Read more about Syncly
Free Trial·

Syncly offers custom pricing plan

Churn Solution

Churn Solution

Empower your business, retain valuable customers, maximize lifetime value.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Churn Solution?

Unveiling the Churn Solution, your ultimate ally in the ongoing fight against customer churn. This innovative tool empowers businesses to create customized cancellation processes that effectively salvage valuable customers on the brink of departure. Picture a scenario where you can meticulously ...

Read more about Churn Solution
Free TrialTry Free →·

Starts from $49.00/month when Billed Yearly, also offers free forever plan

TheyDo

TheyDo

Unleashing the power of collaborative journey management.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is TheyDo?

Introducing TheyDo, the ultimate platform for collaborative customer journey management. Empowering service designers and managers at customer-driven companies, TheyDo revolutionizes the way teams align and work together to craft exceptional customer experiences. Unlike conventional mapping ...

Read more about TheyDo

Starts from $2,763.00/month when Billed Yearly, also offers free forever plan

Portalstack

Portalstack

Simplify client interactions and elevate your practice with Portalstack.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Portalstack?

Introducing Portalstack, the premier client portal software designed specifically for accountants and lawyers. This innovative platform empowers professionals to effortlessly craft proposals and engagement letters in a matter of minutes. Streamline your workflow and elevate client interactions ...

Read more about Portalstack
Free Trial
Weav - New SaaS Software

Weav

Unlock customer insights, prevent churn and boost success.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Weav?

Experience actionable insights and reduce churn for your SaaS products with Weav. This customer insights tool goes beyond traditional metrics to provide a complete understanding of your customer base, helping you improve customer success and prevent churn. With dedicated insights and a focus on ...

Read more about Weav
Free TrialTry Free →·

Starts from $199/Month

SimpleID - New SaaS Software

SimpleID

Unlock the full potential of Web3 engagement.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

Add to compare

What is SimpleID?

SimpleID is a user retention and engagement platform designed specifically for Web3 users. Boost your blockchain application by utilizing the advanced user analytics and re-engagement capabilities offered by SimpleID. Keep track of your customer retention rate and send personalized in-app ...

Read more about SimpleID
Frame AI - New SaaS Software

Frame AI

Unlock the full potential of customer feedback.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Frame AI?

Frame AI is the innovative engine that helps companies take better action based on their customer feedback. A purpose-made infrastructure tidies and normalizes data from every source, delivering analysis-ready insights from day one. Keep all stakeholders in the know, especially when multiple ...

Read more about Frame AI
Free TrialTry Free →·

Frame AI offers custom pricing plan

Why each of these made the list

Highly customizable, allowing businesses to tailor processes and workflows to their specific needs.

Watch for: Licensing costs are high, with additional charges for features, making it less accessible for small businesses or startups.

Splunk Enterprise9.1Best for mid-size & enterprise teams

Customizable dashboards with analytics across multiple data sources.

Watch for: Configuration is complex and performance degrades if not set up correctly; beginners face a significant learning curve.

Catalyst7.2Best for mid-size companies

Advanced customer success features

Watch for: Not primarily a time tracking tool

Synced.ioBest for teams of all sizes

Comprehensive customer interaction tracking

Watch for: May require technical expertise

CopilotBest for small & mid-size businesses
SynclyBest for teams of all sizes
Churn SolutionBest for teams of all sizes
TheyDoBest for teams of all sizes

Reviewers say it makes journey mapping scalable in ways tools like Miro or PowerPoint cannot.

PortalstackBest for teams of all sizes
WeavBest for teams of all sizes
SimpleIDBest for teams of all sizes
Frame AIBest for teams of all sizes

Normalizes customer feedback

Watch for: Requires integration effort

Why teams look for a 2 Steps alternative

Here's what tends to push teams toward a 2 Steps alternative:

  • Complex setup process
  • Limited to mobile applications
  • Higher cost for small businesses
  • Requires technical knowledge

What counts when comparing 2 Steps alternatives

By the numbers, these 12 customer success software free alternatives shake out as follows: 12 offer a free tier; paid plans run $25–$395, with Agentforce Sales (formerly Salesforce Sales Cloud) the cheapest entry point; and Churn Solution is the highest rated at 4.75 across 2 reviews.

How we ranked these.

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

The top-rated alternatives to 2 Steps are Churn Solution (4.8★), Agentforce Sales (formerly Salesforce Sales Cloud) (4.5★), Frame AI (4.5★). Compare all 12 alternatives side-by-side above.

When evaluating alternatives to 2 Steps, prioritize: Monitoring, Analytics, User Journeys, Testing Management, transparent pricing, free trial availability, and integrations with your existing tools. Use the filters above to compare by feature, budget, and team size.

Migration difficulty depends on how deeply 2 Steps is integrated into your workflows. Most alternatives offer data export/import tools and dedicated onboarding support. We recommend shortlisting 2–3 options, running a free trial, and checking each vendor's migration guides before committing.

Which 2 Steps alternative should you pick?

Migrating away from 2 Steps

Before you move off 2 Steps, export your existing data and confirm your new tool can import it. Check feature parity for the workflows you depend on, then run a short pilot on a free tier or trial before rolling it out. Most tools above offer a free way to test, so you can validate the fit before paying. Keep your 2 Steps account active until the migration is done.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].