KnowledgeOwl Review: Is It The Right Enterprise Wiki Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $10,000 / Year
Overview
Pricing
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is KnowledgeOwl?
KnowledgeOwl is an inventive knowledge base software which helps provide better customer service and a more secure website. With an open API, users can develop their own integrations to share or take information from this software. The auto-save feature keeps a snapshot every 30 seconds in case users forget to save their work. Additionally, blog style categories can be created to display results in either reverse chronological format or display order. All KnowledgeOwl URLs are encrypted over a secure connection for extra safety.
Pricing
Starts from $10,000 / Year
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSingle Sign-On (SSO)
Data residency:🇺🇸
KnowledgeOwl was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider KnowledgeOwl
- Use cases
- Customer service knowledge bases, Internal company wikis, Documentation portals for software or products
- Team types
- Customer support teams, Content managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose KnowledgeOwl
High customization levels allowing adaptation to diverse needs
Exceptional, responsive, and knowledgeable customer support
Empowering features that enhance collaboration and communication
Is KnowledgeOwl right for you?
Best for customizable knowledge bases with strong customer support and collaboration features.
Choose KnowledgeOwl if
- You need a flexible knowledge base for customer service or internal documentation.
- Your team values high customization and the ability to develop custom integrations via open API.
- You want reliable auto-save functionality to prevent data loss during content creation.
Consider alternatives if
- Your organization requires complex enterprise process workflows out-of-the-box.
- You prefer extensive pre-built integrations without investing in custom development.
What buyers should know before shortlisting KnowledgeOwl
KnowledgeOwl has been showered with praise for its exceptional user experience and outstanding customer support. Users repeatedly highlight the platform's ease of use, high level of customization, and robust support services.
One of the standout features commended by reviewers is the platform's empowerment capabilities, facilitating seamless collaboration, communication, and content management. Additionally, the breadth of functions provided caters well to diverse business needs, enhancing workflow efficiency and success.
While the majority of feedback is overwhelmingly positive, a few subtle drawbacks have been mentioned, such as minor interface preferences and lack of specific functionalities for highly regulated industries. However, these minor cons are easily overshadowed by KnowledgeOwl's numerous strengths, including its intuitive interface, effective knowledge management tools, and responsive customer service.
In summary, KnowledgeOwl emerges as a top choice for businesses seeking a comprehensive knowledge base platform that excels in usability, customization, and support, making it a valuable tool for enhancing organizational efficiency and collaboration.
KnowledgeOwl pros and cons
- KnowledgeOwl pros
High customization levels allowing adaptation to diverse needs
Exceptional, responsive, and knowledgeable customer support
Empowering features that enhance collaboration and communication
- KnowledgeOwl cons
Limited publicly available pricing information requiring sales engagement
Potential need for custom integration development via open API
Ready to try it?
Get started with KnowledgeOwl
Start your free trial — no credit card required.
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Compare KnowledgeOwl side-by-side with top Enterprise Wiki Software alternatives.
What is the pricing of KnowledgeOwl?
KnowledgeOwl Pricing Plans
Solo
$79
/Month
Users: 1
Knowledge bases: 1
Enterprise-level features
Unlimited readers
Awesome support
Team
$99
/Month
Includes the features of Solo plan, plus
Users: 2 ($20/user/month)
Knowledge bases: 1 ($40/kb/month)
User access management
Custom roles and permissions
Show more +
Business
$299
/Month
Includes the features of Team plan, plus
Users: 2 ($20/user/month)
Knowledge bases: 2 ($40/kb/month)
99.5% uptime SLA
Priority support
Show more +
Enterprise
$10,000
/Year
99.9% uptime SLA
Dedicated account manager with priority support
Concierge onboarding and training
20% discount on professional services and theme builds
Custom SLA / Terms of Service / HIPAA compliance
Show more +
KnowledgeOwl reviews and ratings
Buyer sentiment
Users overwhelmingly praise KnowledgeOwl for its ease of use, customization, and outstanding customer support with minimal negative feedback.
What buyers like
- Ease of use
- Customer support
- Customization
Common complaints
- Pricing transparency
- Integration complexity
What users are saying
AU
Anonymous User
06/03/24
"Easy To Use, Fantastic Support, Tons of Customization"
What do you like best about KnowledgeOwl? We were switching from an in-house knowledge base and looked at everything from a wiki-style system to doing ...
Read more
MF
Marta F
12/21/23
"'Empowering Knowledge Base'"
What do you like best about KnowledgeOwl? It's literally a hub for empowerment. Where colleagues and customers can meet, share, access empowering ...
Read more
MF
Marta F
12/21/23
"'Empowering Knowledge Base'"
What do you like best about KnowledgeOwl? It's literally a hub for empowerment. Where colleagues and customers can meet, share, access empowering ...
Read more
AM
Arthur M
12/17/23
"KnowledgeOwl Knows!"
What do you like best about KnowledgeOwl? What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got ...
Read more
AM
Arthur M
12/17/23
"KnowledgeOwl Knows!"
What do you like best about KnowledgeOwl? What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got ...
Read more
KJ
Kendra J
12/12/23
"A Corporate Base with a know-how for success"
What do you like best about KnowledgeOwl? The breadth of functions that it supports is for sure designed for business solutions and success. I'm ...
Read more
KnowledgeOwl security and data handling
Key compliance certifications and security features for IT and security teams evaluating KnowledgeOwl.
Certifications
Security features
Developer & data
Alternatives to KnowledgeOwl
KnowledgeOwl Support Options
Frequently Asked Questions About KnowledgeOwl
Common questions buyers ask before choosing KnowledgeOwl.
KnowledgeOwl is a strong fit if: You need a flexible knowledge base for customer service or internal documentation.; Your team values high customization and the ability to develop custom integrations via open API.. Consider alternatives if: Your organization requires complex enterprise process workflows out-of-the-box.; You prefer extensive pre-built integrations without investing in custom development..
Buyers commonly note the following limitations of KnowledgeOwl: Limited publicly available pricing information requiring sales engagement; Potential need for custom integration development via open API; No major negative feedback but limited mention of advanced enterprise features.
Some top alternatives to KnowledgeOwl includes simplewiki, KBPublisher, SmartSupport, Drupal Wiki and ProProfs Knowledge Base.
KnowledgeOwl offers Free Trial, Subscription, Quotation Based pricing models
The starting price of KnowledgeOwl is $10,000/Year
Ready to try it?
Get started with KnowledgeOwl
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].