Zendesk Support vs BigCommerce - Which Help Desk Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Zendesk Support (1757) Visit website Visit Website *sponsored	BigCommerce (617) Get Quote Get Quote

TL;DR - Quick Comparison Summary
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Description	Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More	Bigcommerce is an ecommerce software platform for running an online store. Offering both hosted and self-hosted solutions so user can get up-and-running quickly, Bigcommerce ecommerce ... Read More
Entry Level Pricing	Starts from $19 , yearly	Not Available
Free Trial Availability	Get Free Trial	No free trial
Spotsaas Score	9.2/10	9.6/10
User Ratings	4.3 (7934)	3.7
	Visit website	Get Quote

Software Demo

Demo

How do Zendesk Support and BigCommerce Compare on Features?

Total Features	29 Features	20 Features
Unique Features
	Visit website	Get Quote

What Do Zendesk Support and BigCommerce Cost?

Pricing Option
Starting From	$19 , yearly	Not Available
Pricing Plans	Support Team $25 /user/month Get Started Ticketing system Email Contact form and Web Widget Show more + Suite Team $69 /user/month Get Started Support Team; plus AI agents Customer and internal knowledge base Show more + Suite Professional $149 /user/month Get Started Suite Team plus Live and custom analytics Skills-based routing Show more + Browse all pricing plans	Not Available
Pricing Page		Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Individuals Large Enterprises Freelancers Medium Business Small Business	Individuals Large Enterprises Freelancers Medium Business Small Business
Platforms Supported	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - iOS Mobile - Android Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Get Quote

Zendesk Support User Reviews & Rating Comparison

User Ratings	4.3 (based on 7934 reviews)	No reviews available for the product
Rating Distribution	Excellent 1493 Very Good 214 Good 31 Poor 7 Terible 12	No reviews available for the product
Expert's Review generated by AI	Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more	BigCommerce shines as a comprehensive ecommerce platform with a plethora of strengths. Users appreciate its intuitive site-building tools, robust product management capabilities, and seamless ...Read more
Pros and Cons	Pros and Cons of Zendesk Support It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support. By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity. The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless. Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training. While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.	Pros and Cons of BigCommerce Intuitive and easy to use, even for non-developers. Excellent customer service and support. Robust product management tools and customizable themes. Seamless integration with various third-party applications. Limited selection in Marketplace for additional apps and connectors. Some aspects like product categories can be complicated to set up.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews

List of Customers

Customers	Uber Siemens Shopify	Bohemian Traders The Pink Lily Boutique Twirly Girl

Media and Screenshots

Screenshots	5 Screenshots	7 Screenshots
Videos	2 Videos	3 Videos

Top Alternatives to Zendesk Support and BigCommerce in 2025

Alternatives	Zoho Desk 4.4 Tidio Helpdesk Deskero 4.3	Squarespace 4.5 SimpleShop CS-Cart 4.6

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Zendesk Support offers Free Trial, but BigCommerce does not.

Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

BigCommerce is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for BigCommerce are unavailable.

Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

Some top alternatives to BigCommerce includes Squarespace, SimpleShop, CS-Cart, WooCommerce, Shopify Plus, Square Ecommerce, Shopify, Shopnix, Magento Open Source and Square Online Store.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Zendesk Support vs BigCommerce - Which Help Desk Software Platform Is Better in July 2025?

Zendesk Support

BigCommerce

TL;DR - Quick Comparison SummaryAffiliate Disclosure

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Software Demo

Demo

How do Zendesk Support and BigCommerce Compare on Features?

Total Features

Unique Features

What Do Zendesk Support and BigCommerce Cost?

Pricing Option

Starting From

Pricing Plans

Pricing Page

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Zendesk Support User Reviews & Rating Comparison

User Ratings

Rating Distribution

Expert's Review generated by AI

Pros and Cons

Pros and Cons of Zendesk Support

Pros and Cons of BigCommerce

Positive Reviews

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Top Alternatives to Zendesk Support and BigCommerce in 2025

Alternatives

Frequently Asked Questions (FAQs)

TL;DR - Quick Comparison Summary
Affiliate Disclosure