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Compare Zendesk Support vs Auvik

Overview

Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface ... Read More

Auvik is an easy-to-use, cloud-based network monitoring software designed for small to mid-sized businesses. Auvik Network Management provides network mapping, inventory, and hardware ... Read More

Entry Level Pricing
  • Starts from $19 , yearly
  • Not Available
Free Trial Availability
Spotsaas Score

9.2/10

9.4/10

User Ratings

Software Demo

Demo

Features

Total Features

29 Features

15 Features

Unique Features

      Pricing

      Pricing Option
          Starting From
          • $19 , yearly
          • Not Available
          Pricing Plans
          • Support Team

            $25

            /user/month

            • Ticketing system

            • Email

            • Contact form and Web Widget

            Show more +

          • Suite Team

            $69

            /user/month

            • Support Team; plus

            • AI agents

            • Customer and internal knowledge base

            Show more +

          • Suite Professional

            $149

            /user/month

            • Suite Team plus

            • Live and custom analytics

            • Skills-based routing

            Show more +

          • Browse all pricing plans
          • Not Available
          Pricing Pagezendesk-support pricingauvik pricing

          Other Details

          Organization Types supported
          • Small Business
          • Medium Business
          • Large Enterprises
          • Freelancers
          • Individuals
          • Small Business
          • Medium Business
          • Large Enterprises
          • Freelancers
          • Individuals
          Platforms Supported
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          • Mobile - iOS
          • Browser Based (Cloud)
          • Mobile - Android
          • Installed - Windows
          • Installed - Mac
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Not Available

          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          Excellent

          1493

          Very Good

          214

          Good

          31

          Poor

          7

          Terible

          12

          No reviews available for the product

          Expert's Review generated by AI

          Zendesk Support is a robust cloud-based help desk solution designed to streamline customer service operations with its intuitive and user-friendly interface. I find its natural language ...Read more

          Auvik has received overwhelmingly positive reviews in the past 12 months, and it's easy to see why. Users love how quick and easy it is to set up, allowing them to focus on problem areas and gain ...Read more

          Pros and Cons
          • It provides complete visibility into customer requests, ensuring efficient issue resolution and better customer support.

          • By automating processes and streamlining customer request management, it helps organizations save time and boost overall productivity.

          • The system leverages natural language processing, eliminating the learning curve and making customer service operations more seamless.

          • Zendesk Support offers an intuitive and easy-to-use interface, allowing users to navigate the platform efficiently without requiring extensive training.

          • While the platform is designed for ease of use, larger organizations with complex support needs may require additional customization or third-party integrations.

          • Provides real-time visibility into network infrastructure, making network management more efficient.

          • Easy to set up and navigate, with intuitive UI and quick installation processes.

          • Automates network mapping and device discovery, simplifying network monitoring.

          • Offers a wide range of metrics and data for troubleshooting network issues effectively.

          • The feature richness and customization options may overwhelm beginners without adequate support.

          • Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Negative Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Integration with other apps

          No Integration information available.

          Customers

          Customers
          Uber

          Uber

          Siemens

          Siemens

          Shopify

          Shopify

          No Customers information available.

          Media and Screenshots

          Screenshots
          Zendesk

          5 Screenshots

          Auvik - Automated Network Mapping

          6 Screenshots

          Videos
          video-0

          2 Videos

          video-0

          1 Videos

          Alternatives

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Zendesk Support and Auvik offer a Free Trial.

          Zendesk Support is designed for Large Enterprises, Medium Business and Small Business.

          Auvik is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of Zendesk Support begins at $19/user/month when yearly, while pricing details for Auvik are unavailable.

          Some top alternatives to Zendesk Support includes Zoho Desk, Tidio Helpdesk, Deskero, Support Hub, HelpDesk, Desky, Help Scout, Salesforce Service Cloud, ReadyDesk, Sitehelpdesk, HESK and BoldDesk.

          Some top alternatives to Auvik includes Nagios XI, Zabbix, Domotz PRO, PRTG Network Monitor, Nagios Network Analyzer, SolarWinds ipMonitor, LiveNX, vRealize Network Insight, OP5 Monitor, SolarWinds Network Performance Monitor and NinjaOne (NinjaRMM).

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].