User Interviews vs UserTesting vs Figma Comparison
User Interviews
Starting at $40
- Large Enterprises
- Medium Business
User Interviews is a SaaS product designed to bring researchers and participants together to gain insights and inform design projects. This platform utilises qualitative interviews similar to those used in other professi…
UserTesting
Starting at Contact for pricing
- Large Enterprises
- Medium Business
UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say and think about their products, s…
Figma
Starting at $12 /User/Month
- Freelancers / Consultants
- Large Enterprises
Figma is a browser-based UI design and prototyping tool used by product designers, UX teams, and front-end developers to collaborate on interface design in real time from any operating system. It replaces desktop design…
User Interviews leads on user satisfaction with a 4.7-star rating across 843 reviews.
User Interviews vs UserTesting vs Figma — at a glance
| Feature | User Interviews | UserTesting | Figma |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.1 / 5 | 4.6 / 5 |
| Reviews | 843 | 1,103 | 1,047 |
| Starting price | $40 | Contact for pricing | $12 /User/Month |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | Survey/ User Feedback Software | UX Software | UX Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | — | — | Available |
| Support modes | Online | Business Hours, Online | Online |
| Certifications | — | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | — | Global | — |
Key differences between User Interviews and UserTesting
- Pricing: User Interviews starts at $40. UserTesting pricing is not publicly listed.
- User satisfaction: User Interviews scores higher with a 4.7-star average.
- Deployment: User Interviews supports SaaS/Web/Cloud; UserTesting supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare User Interviews vs UserTesting vs Figma — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for medium to large companies seeking rapid user feedback on prototypes.
- You need quick, reliable user feedback for UX research and product development.
- Your team includes UX researchers, product managers, or marketing professionals.
- You want a simple, low-complexity setup with a user-friendly testing platform.
- You are a small startup or have a limited budget for UX testing tools.
- Your organization requires extensive, responsive customer support.
Best for UX/UI teams needing real-time remote collaboration and versatile design tools.
- You require seamless real-time collaboration for remote UX/UI design teams.
- You want an intuitive, beginner-friendly interface with advanced prototyping features.
- You need a cross-platform tool with strong community support and scalable subscriptions.
- Your organization demands highly customizable billing and detailed account management.
- You need extensive enterprise-level support with responsive customer service.
User Interviews typically suits Large Enterprises and Medium Business. UserTesting tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | User Interviews is a SaaS product designed to bring researchers and participants together to gain insights and inform design projects. This platform utilises qualitative interviews similar ... Read More about User Interviews | UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say ... Read More about UserTesting | Figma is a browser-based UI design and prototyping tool used by product designers, UX teams, and front-end developers to collaborate on interface design in real time from any operating ... Read More about Figma |
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SpotScoreWhat's this? ↗ | Not Available | 9.7/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | Medium BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do User Interviews, UserTesting and Figma Compare on Features?
Total Features | 9 Features | 9 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare User Interviews, UserTesting and Figma on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | — | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | — |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | — | 🌐 Global |
User Interviews vs UserTesting User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 960 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users appreciate the platform's ease of use and earning potential but express concerns about customer support and test availability. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Uber  Adobe  Spotify |  Microsoft  Expedia  FamilySearch | Uber  Zoom  Buffer |
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Media and Screenshots
Screenshots |  2 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  1 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, User Interviews or UserTesting?
- User Interviews edges out the other on user ratings (4.7 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do User Interviews and UserTesting offer a free trial?
- Neither User Interviews nor UserTesting currently lists a free trial.
- What is the starting price of User Interviews vs UserTesting?
- User Interviews starts at $40. UserTesting starts at Contact for pricing.
- What are the top alternatives to User Interviews?
- Top alternatives to User Interviews include Respondent, UserX, User Insights, UserTesting, UsabilityHub.
- What are the top alternatives to UserTesting?
- Top alternatives to UserTesting include Figma, UXCam, UserX, UXtweak, UserZoom.