Trustpilot vs Swell Comparison
Trustpilot
Starting at $200 /Month
- Large Enterprises
- Medium Business
Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify opportunities to improve how they respon…
Swell
Starting at $199 /Month
- Free Trial
- Large Enterprises
- Medium Business
Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The powerful reputation management…
Trustpilot leads on user satisfaction with a 5.0-star rating across 8,444 reviews.
Trustpilot vs Swell — at a glance
| Feature | Trustpilot | Swell |
|---|---|---|
| Rating | 5.0 / 5 | — |
| Reviews | 8,444 | — |
| Starting price | $200 /Month | $199 /Month |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Reputation Management Software | Reputation Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available |
| Support modes | Business Hours, Online | 24/7 (Live rep), Online |
| Certifications | GDPR | — |
| Data residency | Global | — |
Key differences between Trustpilot and Swell
- Pricing: Trustpilot starts at $200 /Month, while Swell starts at $199 /Month.
- Free trial: Swell offers a free trial; Trustpilot does not.
- Deployment: Trustpilot supports SaaS/Web/Cloud; Swell supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Trustpilot vs Swell — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Reputation Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Trustpilot vs Swell: Biggest differences
Start here before you go deeper into features.
Best for e-commerce and marketing teams needing simple, trustworthy review management.
- You run an e-commerce business seeking authentic customer feedback integration.
- Your team values a user-friendly platform with fast, responsive customer service.
- You want a streamlined setup with a RESTful API for easy review display integration.
- You require highly customizable review workflows tailored to complex processes.
- You need advanced analytics and reporting beyond basic reputation insights.
Large Enterprises, Medium Business, Small Business
Trustpilot typically suits Large Enterprises and Medium Business. Swell tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Trustpilot is a software solution that allows organizations to connect with customers. Trustpilot uses social media data to help companies understand their reputation and identify ... Read More about Trustpilot | Swell is a customer experience software providing an essential toolkit to monitor brand & product reviews. It can help streamline workflows by integrating with Quickbooks, MYOB & more. The ... Read More about Swell |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 9.8/10 | 8.6/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessLarge Enterprises | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Trustpilot and Swell Compare on Features?
Total Features | 7 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Trustpilot and Swell on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Trustpilot vs Swell: Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Trustpilot vs Swell Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | ✗ No | — |
|---|---|---|
GDPR | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Data Residency | 🌐 Global | — |
Trustpilot User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
|---|---|---|
Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights ease of use, fast service, and trustworthy reviews, tempered by concerns over review credibility and limited customization. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Screenshots |  4 Screenshots |  1 Screenshots |
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Videos |  3 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Trustpilot or Swell?
- Trustpilot edges out the other on user ratings (5.0 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Trustpilot and Swell offer a free trial?
- Swell offers a free trial. Trustpilot does not.
- What is the starting price of Trustpilot vs Swell?
- Trustpilot starts at $200 /Month. Swell starts at $199 /Month.
- What are the top alternatives to Trustpilot?
- Top alternatives to Trustpilot include DemandHub, Grade.us, Tatvam, Rannkly, ReviewInc.
- What are the top alternatives to Swell?
- Top alternatives to Swell include Broadly, Trustpilot, NiceJob, DemandHub, Opinew.