Totango vs Froged Comparison
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Froged
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and custo…
Totango leads on user satisfaction with a 4.6-star rating across 362 reviews.
Spotsaas Analysis
TotangoFroged
The core difference between Totango and Froged lies in their target company sizes and functionalities, with Totango focusing on mid-to-large companies and offering advanced customer success automation, while Froged caters to SMBs with a strong emphasis on customizable reporting in customer support. Ideal buyers for Totango are customer success managers in larger organizations, whereas Froged is best suited for small to medium-sized businesses seeking flexible reporting solutions.
- Best for mid-to-large companies - Robust customer success automation - Advanced event tracking capabilities - Integrated with CRM systems - Ideal for managing account growth - Suitable for companies with 51+ employees
- Best for small to medium-sized businesses - Customizable reporting in customer support - Flexible and industry-standard dashboards - Suitable for companies with 11-1000 employees - Focused on enhancing customer support experience - Ideal for businesses needing tailored reporting solutions
Totango vs Froged — at a glance
| Feature | Totango | Froged |
|---|---|---|
| Rating | 4.6 / 5 | 4.3 / 5 |
| Reviews | 362 | 6 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | Yes |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android |
| API | — | — |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | Global | US |
Key differences between Totango and Froged
- Free trial: Froged offers a free trial; Totango does not.
- User satisfaction: Totango scores higher with a 4.6-star average.
- Deployment: Totango supports SaaS/Web/Cloud; Froged supports SaaS/Web/Cloud, Mobile - Android.
Totango vs Froged — find the better fit before you commit.
Which tool fits your team best
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Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Totango vs Froged: Biggest differences
Start here before you go deeper into features.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for SMBs needing customizable reporting in customer support software.
- You are a small to medium-sized business with 11-1000 employees.
- You require flexible, industry-standard customizable reporting dashboards.
- You want add-ons like remote desktop and data collection to extend support capabilities.
- You are a large enterprise needing complex, enterprise-grade workflows.
- You need extensive out-of-the-box integrations without relying on add-ons.
Totango: Best for mid-to-large companies needing robust customer success and CRM automation. Froged: Best for SMBs needing customizable reporting in customer support software.
Description | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry ... Read More about Froged |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | 11-200 employees201-1000 employees |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Totango and Froged Compare on Features?
Total Features | 8 Features | 8 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Totango and Froged on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Totango vs Froged: Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Totango vs Froged Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Totango User Reviews & Rating Comparison
User Ratings | ||
|---|---|---|
Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment with appreciation for customizable reporting and add-on features, tempered by concerns about pricing clarity and limited user feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
Totango and Froged Customers
Customers |  SAP  Zoom  Bentley | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots |
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Videos |  2 Videos |  2 Videos |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Totango or Froged?
- Totango edges out the other on user ratings (4.6 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Totango and Froged offer a free trial?
- Froged offers a free trial. Totango does not.
- What is the starting price of Totango vs Froged?
- Totango starts at Contact for pricing. Froged starts at Contact for pricing.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Catalyst, ChurnZero, Planhat, ClientSuccess, STAMP.
- What are the top alternatives to Froged?
- Top alternatives to Froged include ChurnZero, Planhat, UserIQ, MetaCX, Totango.