Totango vs Freshsuccess Comparison
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Freshsuccess
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Freshsucccess is a customer success software in the market. It has helped over 100 companies. With Freshsuccess, user will have a better view of customers overall status, track what they are doing, manage their progress…
Totango leads on user satisfaction with a 4.2-star rating across 890 reviews.
SpotSaaS Analysis
TotangoFreshsuccess
The core difference is that Totango is tailored for mid-to-large companies seeking comprehensive customer success and CRM automation, while Freshsuccess lacks specific details on its target audience and features. Ideal buyers for Totango are those managing customer success in larger organizations, whereas Freshsuccess may appeal to businesses looking for a more flexible or less defined customer success solution.
- Best for mid-to-large companies - Focuses on customer success and CRM automation - Ideal for managing customer success in 50+ employee organizations - Offers advanced event tracking capabilities - Integrates upsell features with CRM - Suitable for companies with 51-500 or 500+ employees
- Details on target audience not specified - Lacks comprehensive feature descriptions - May appeal to businesses seeking flexibility - No pricing information available - Company size suitability not listed - Ideal buyer profile is unclear
Totango vs Freshsuccess — at a glance
| Feature | Totango | Freshsuccess |
|---|---|---|
| Rating | 4.2 / 5 | — |
| Reviews | 890 | — |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | Available |
| Support modes | Business Hours, Online | Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | Global | US |
Key differences between Totango and Freshsuccess
- Deployment: Totango supports SaaS/Web/Cloud; Freshsuccess supports SaaS/Web/Cloud.
Totango vs Freshsuccess — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Large Enterprises, Medium Business, Small Business
Totango typically suits Large Enterprises and Medium Business. Freshsuccess tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Freshsucccess is a customer success software in the market. It has helped over 100 companies. With Freshsuccess, user will have a better view of customers overall status, track what they ... Read More about Freshsuccess |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Totango and Freshsuccess on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Totango User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  SAP  Zoom  Bentley |  Leadfeeder  Appcues  Ideagen |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |
|---|---|---|
Videos |  2 Videos |  1 Videos |
Top Alternatives to Totango and Freshsuccess in 2026
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Totango or Freshsuccess?
- Totango edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Totango and Freshsuccess offer a free trial?
- Neither Totango nor Freshsuccess currently lists a free trial.
- What is the starting price of Totango vs Freshsuccess?
- Totango starts at Contact for pricing. Freshsuccess starts at Contact for pricing.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.
- What are the top alternatives to Freshsuccess?
- Top alternatives to Freshsuccess include Freshsales, Parlor, ChurnZero, ClientSuccess, Custify.