Suzy vs UserTesting vs Figma Comparison
Suzy
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Suzy is an AI-powered consumer insights platform that helps brands make faster, smarter, and more confident business decisions through real-time research. Designed for marketers, product teams, researchers, and brand str…
UserTesting
Starting at Contact for pricing
- Large Enterprises
- Medium Business
UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say and think about their products, s…
Figma
Starting at $12 /User/Month
- Freelancers / Consultants
- Large Enterprises
This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB charger and a lightweight metal body…
Suzy leads on user satisfaction with a 4.7-star rating across 118 reviews.
Suzy vs UserTesting vs Figma — at a glance
| Feature | Suzy | UserTesting | Figma |
|---|---|---|---|
| Rating | 4.7 / 5 | 4.1 / 5 | 4.5 / 5 |
| Reviews | 118 | 2,396 | 2,143 |
| Starting price | Contact for pricing | Contact for pricing | $12 /User/Month |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | UX Software | UX Software | UX Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | — | Available |
| Support modes | Online | Business Hours, Online | Online |
| Certifications | — | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | US | Global | — |
Key differences between Suzy and UserTesting
- User satisfaction: Suzy scores higher with a 4.7-star average.
- Deployment: Suzy supports SaaS/Web/Cloud; UserTesting supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Suzy vs UserTesting vs Figma — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most UX Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for medium to large companies seeking rapid user feedback on prototypes.
- You need quick, reliable user feedback for UX research and product development.
- Your team includes UX researchers, product managers, or marketing professionals.
- You want a simple, low-complexity setup with a user-friendly testing platform.
- You are a small startup or have a limited budget for UX testing tools.
- Your organization requires extensive, responsive customer support.
Best for UX/UI teams needing real-time remote collaboration and versatile design tools.
- You require seamless real-time collaboration for remote UX/UI design teams.
- You want an intuitive, beginner-friendly interface with advanced prototyping features.
- You need a cross-platform tool with strong community support and scalable subscriptions.
- Your organization demands highly customizable billing and detailed account management.
- You need extensive enterprise-level support with responsive customer service.
Suzy typically suits Large Enterprises and Medium Business. UserTesting tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Suzy is an AI-powered consumer insights platform that helps brands make faster, smarter, and more confident business decisions through real-time research. Designed for marketers, product ... Read More about Suzy | UserTesting is UX software that offers exceptional value for medium to large organizations. The focus of the product is on user feedback. UserTesting helps companies learn what users say ... Read More about UserTesting | This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB ... Read More about Figma |
|---|---|---|---|
Entry Level Pricing |
|
|
|
Free Trial Availability |
|
|
|
Spotsaas ScoreWhat's this? ↗ | 8.1/10 | 9.7/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 100 – 5,000+ Employees | Medium BusinessLarge Enterprises | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Rapid, Iterative Insights: AI-driven surveys and Suzy Speaks allow brands to move from questions to insights in minutes rather than weeks
- Integrated Quantitative + Qualitative: Combines fast stats with voice-driven consumer conversations in one platform, giving both breadth and depth
- Strong Enterprise Trust: Widely trusted methodology and compliance across finance, CPG, and retail for brands like PepsiCo, Walmart, and Mondelez
No key benefits available yet.
No key benefits available yet.
Best fit
- 100 – 5,000+ Employees
- CPG, Retail, Media & Entertainment, Finance, Tech
- Market Researchers, Brand Strategists, Innovation Leads, Growth Marketers, Product Managers
No best-fit guidance available yet.
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Some users report that Suzy’s panel can be skewed toward certain demographics (e.g., millennials, females), leading brands targeting Gen Z or varied ethnic groups to turn to more diverse platforms like Pollfish
- With a subscription-based pricing tied to question volume, smaller teams or occasional researchers may find Suzy’s structure less economical compared to pay-per-response models
- Users new to consumer research may find Suzy’s range of features overwhelming, preferring simpler tools instead
No alternatives guidance available yet.
No alternatives guidance available yet.
Software Demo
Demo |
|---|
Need a second opinion?
Get shortlist help from a software advisor
Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.
How do Suzy, UserTesting and Figma Compare on Features?
Total Features | 4 Features | 9 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Suzy, UserTesting and Figma on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | |||
|---|---|---|---|
Starting From |
|
|
|
Pricing Plans |
|
|
|
Pricing Page | Pricing information not available |  |  |
Other Details
Organization Types supported |
|
|
|
|---|---|---|---|
Platforms Supported |
|
|
|
Modes of support |
|
|
|
API Support |
|
|
|
Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
|---|---|---|
HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
ISO 27001 | — | — |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Suzy vs UserTesting User Reviews & Rating Comparison
User Ratings | |||
|---|---|---|---|
Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is very strong across 120 reviews, with consistently positive feedback. What buyers like
Common complaints
| Buyer sentiment Users appreciate the platform's ease of use and earning potential but express concerns about customer support and test availability. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support. What buyers like
Common complaints
|
Pros and Cons |
|
|
|
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Doordash  Loreal  Unilever |  Microsoft  Expedia  FamilySearch |  Uber  Zoom  Buffer |
|---|
Media and Screenshots
Screenshots |  4 Screenshots |  5 Screenshots |
|---|---|---|
Videos |  3 Videos |  2 Videos |
Add another option to compare side by side
Search by product name to compare pricing, fit, and buyer feedback in one view.Compare similar software options
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Suzy or UserTesting?
- Suzy edges out the other on user ratings (4.7 vs 4.1). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Suzy and UserTesting offer a free trial?
- Neither Suzy nor UserTesting currently lists a free trial.
- What is the starting price of Suzy vs UserTesting?
- Suzy starts at Contact for pricing. UserTesting starts at Contact for pricing.
- What are the top alternatives to Suzy?
- Top alternatives to Suzy include Figma, UserX, UXtweak, User Insights, UserZoom.
- What are the top alternatives to UserTesting?
- Top alternatives to UserTesting include Figma, UXCam, UserX, UXtweak, UserZoom.