Agentforce Sales (formerly Salesforce Sales Cloud) vs CloudApp Comparison
Agentforce Sales (formerly Salesforce Sales Cloud)
Starting at $25 /user/month
- Free Trial
- Individuals
- Large Enterprises
Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and analytics — with Agentforce, Sa…
CloudApp
Starting at $8 /User/Month
- Free Trial
- Individuals
- Large Enterprises
The asynchronous messaging, lightweight file sharing, customizable embedding, and sharing options of CloudApp make it the go-to choice for any team's communication needs. CloudApp enhances internal collaboration by provi…
CloudApp leads on user satisfaction with a 4.5-star rating across 2,506 reviews.
Agentforce Sales (formerly Salesforce Sales Cloud) vs CloudApp — at a glance
| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | CloudApp |
|---|---|---|
| Rating | 4.4 / 5 | 4.5 / 5 |
| Reviews | 23,347 | 2,506 |
| Starting price | $25 /user/month | $8 /User/Month |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Individuals, Large Enterprises, Medium Business |
| Category | CRM Software | Sales Enablement Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available |
| Support modes | Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2 | SOC 2, GDPR |
| Data residency | Global | Global |
Key differences between Agentforce Sales (formerly Salesforce Sales Cloud) and CloudApp
- Pricing: Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month, while CloudApp starts at $8 /User/Month.
- User satisfaction: CloudApp scores higher with a 4.5-star average.
- Deployment: Agentforce Sales (formerly Salesforce Sales Cloud) supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; CloudApp supports SaaS/Web/Cloud, Mobile - iOS, Installed - Windows, Installed - Mac.
Agentforce Sales (formerly Salesforce Sales Cloud) vs CloudApp — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Agentforce Sales (formerly Salesforce Sales Cloud)
Individuals, Large Enterprises, Medium Business
Best for quick, easy visual communication and sharing in mid-sized to large teams.
- You need fast creation and sharing of annotated screenshots, videos, and GIFs to save time.
- Your team values seamless integration with tools like Slack, Trello, and Asana for streamlined workflows.
- You want a simple, intuitive interface with keyboard shortcuts and automatic link generation for easy collaboration.
- Your team requires highly stable, bug-free video recording without occasional crashes or upload failures.
- You depend heavily on mobile app performance, especially on tablets like iPads, where lag is common.
Agentforce Sales (formerly Salesforce Sales Cloud) typically suits Individuals and Large Enterprises. CloudApp tends to fit Individuals and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Agentforce Sales (formerly Salesforce Sales Cloud) is Salesforce's flagship AI-powered sales CRM. It combines core CRM — lead, contact, opportunity and pipeline management, forecasting and ... Read More about Agentforce Sales (formerly Salesforce Sales Cloud) | The asynchronous messaging, lightweight file sharing, customizable embedding, and sharing options of CloudApp make it the go-to choice for any team's communication needs. CloudApp enhances ... Read More about CloudApp |
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Entry Level Pricing |
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Free Trial Availability |
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SpotScoreWhat's this? ↗ | 8.6/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50 to 5,000 employees | 50-500 employeesLarge Enterprises |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
Agentforce Sales (formerly Salesforce Sales Cloud)
- Streamlined Sales Processes: With Salesforce Sales Cloud, your team can automate repetitive tasks, allowing them to focus on what truly matters—building relationships and closing deals. This means less time spent on admin and more time engaging with clients.
- 360-Degree Customer View: By consolidating customer data in one place, you and your team can gain useful insights into customer behavior and preferences. This complete perspective lets you deliver personalized interactions, improving customer satisfaction and loyalty.
- Smooth Collaboration: Salesforce Sales Cloud helps teams communicate effectively through shared dashboards and real-time updates. Managers can monitor progress easily, while sales reps stay informed about leads, keeping everyone aligned toward common goals.
- Simplified Communication: With CloudApp, teams can easily share visual content like screenshots and GIFs, reducing the need for lengthy emails. Visual communication improves clarity and reduces misunderstandings.
- Increased Productivity: Cut down on the time spent explaining concepts. CloudApp's instant capture features let you and your team save time while keeping everyone aligned and informed.
- Versatile Integration: CloudApp integrates smoothly with popular tools like Slack, Trello, and Asana. This means you can improve your existing workflows without switching platforms, keeping your team focused and productive.
Best fit
Agentforce Sales (formerly Salesforce Sales Cloud)
- 50 to 5,000 employees
- Martech, Revtech, Fintech, Sales Automation, SaaS, and Consulting
- Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators
- 50-500 employees.
- CloudApp is ideal for industries such as Martech, SaaS, Consulting, Customer Support, and Sales Automation. Typical users include Sales Managers, Account Executives, Customer Support Representatives, Marketing Coordinators, and Product Managers.
Reasons buyers look elsewhere
Agentforce Sales (formerly Salesforce Sales Cloud)
- Pricing starts at $165/month for Sales Cloud and scales quickly — companies under 50 employees often switch to HubSpot CRM (free tier) or Pipedrive ($14/month base)
- Requires custom development for industry-specific workflows — manufacturing and construction firms typically add Pipeliner or Zoho CRM for vertical-specific features
- API rate limits and connector gaps force teams to build middleware — companies relying on legacy ERP systems often run parallel instances of NetSuite or SAP
- Users may seek alternatives to CloudApp due to pricing concerns, especially if they find that the subscription model does not align with their budget or usage frequency for visual communication tools.
- Some individuals or teams might require more advanced editing features or integrations with other software, leading them to explore options that offer enhanced functionality tailored to their workflow needs.
- Users could be looking for improved performance or reliability, particularly if they experience frequent downtime or slow upload speeds with CloudApp, prompting a search for a more stable solution.
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How do Agentforce Sales (formerly Salesforce Sales Cloud) and CloudApp Compare on Features?
Total Features | 19 Features | 9 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Agentforce Sales (formerly Salesforce Sales Cloud) and CloudApp on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Data Residency | 🌐 Global | 🌐 Global |
Agentforce Sales (formerly Salesforce Sales Cloud) User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 40 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights ease of use and productivity gains, tempered by concerns over occasional bugs and mobile app performance. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Vodafone  T-Mobile  BRP |  Uber  Salesforce |
|---|
Media and Screenshots
Screenshots |  4 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  1 Videos |  4 Videos |
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Related Blogs and Articles for Sales Enablement Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Agentforce Sales (formerly Salesforce Sales Cloud) or CloudApp?
- CloudApp edges out the other on user ratings (4.5 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Agentforce Sales (formerly Salesforce Sales Cloud) and CloudApp offer a free trial?
- Yes, both Agentforce Sales (formerly Salesforce Sales Cloud) and CloudApp offer a free trial.
- What is the starting price of Agentforce Sales (formerly Salesforce Sales Cloud) vs CloudApp?
- Agentforce Sales (formerly Salesforce Sales Cloud) starts at $25 /user/month. CloudApp starts at $8 /User/Month.
- What are the top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)?
- Top alternatives to Agentforce Sales (formerly Salesforce Sales Cloud) include Bigin by Zoho CRM, ClickUp, Zoho CRM, Freshsales, Salesforce.
- What are the top alternatives to CloudApp?
- Top alternatives to CloudApp include Scribe, FireShot, Snapup, RecordScreen.io, Snagit.