Rocket.Chat vs ChatWork Comparison
Rocket.Chat
Starting at $2 /User/Month
- Free Trial
- Large Enterprises
- Medium Business
Rocket.Chat is an instant-messaging and team collaboration platform for enterprises and organizations that need private messaging, persistent chat rooms, direct messages, persistent user presence and file transfer capabi…
ChatWork
Starting at Contact for pricing
- Large Enterprises
- Medium Business
ChatWork is simple, fast and comprehensive business instant messaging software which enables communication between worker to worker, worker to customer, customer to worker. Workflow is made simpler by ChatWork which empo…
ChatWork leads on user satisfaction with a 4.5-star rating across 46 reviews.
Rocket.Chat vs ChatWork — at a glance
| Feature | Rocket.Chat | ChatWork |
|---|---|---|
| Rating | 4.3 / 5 | 4.5 / 5 |
| Reviews | 382 | 46 |
| Starting price | $2 /User/Month | Contact for pricing |
| Free trial | Yes | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Business Instant Messaging Software | Business Instant Messaging Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR | GDPR |
| Data residency | Global | Global |
Key differences between Rocket.Chat and ChatWork
- Pricing: Rocket.Chat starts at $2 /User/Month. ChatWork pricing is not publicly listed.
- Free trial: Rocket.Chat offers a free trial; ChatWork does not.
- User satisfaction: ChatWork scores higher with a 4.5-star average.
- Deployment: Rocket.Chat supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac; ChatWork supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac.
Rocket.Chat vs ChatWork — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Business Instant Messaging Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Best for small to medium teams needing fast, simple business messaging and task logging.
- You want a straightforward, low-complexity messaging tool for internal and customer communication.
- Your team benefits from quick task acceptance and activity logging via messages.
- You operate a small or medium-sized business without need for complex workflows.
- Your company requires highly customizable or enterprise-grade workflow automation.
- You need advanced project management features or detailed pricing transparency.
Rocket.Chat typically suits Large Enterprises and Medium Business. ChatWork tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Rocket.Chat is an instant-messaging and team collaboration platform for enterprises and organizations that need private messaging, persistent chat rooms, direct messages, persistent user ... Read More about Rocket.Chat | ChatWork is simple, fast and comprehensive business instant messaging software which enables communication between worker to worker, worker to customer, customer to worker. Workflow is made ... Read More about ChatWork |
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Entry Level Pricing |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | — | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Rocket.Chat and ChatWork Compare on Features?
Total Features | 8 Features | 6 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Rocket.Chat and ChatWork on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | ✓ Yes | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Rocket.Chat User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is positive across 381 reviews, with strong overall satisfaction. What buyers like
Common complaints
| Buyer sentiment Users appreciate ChatWork's simplicity and speed for business messaging but note limited advanced features and unclear pricing. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  The World Bank  Albourne  Illumination MacGuff | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  1 Screenshots |
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Videos |  4 Videos |  2 Videos |
Top Alternatives to Rocket.Chat and ChatWork in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Rocket.Chat or ChatWork?
- ChatWork edges out the other on user ratings (4.5 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Rocket.Chat and ChatWork offer a free trial?
- Rocket.Chat offers a free trial. ChatWork does not.
- What is the starting price of Rocket.Chat vs ChatWork?
- Rocket.Chat starts at $2 /User/Month. ChatWork starts at Contact for pricing.
- What are the top alternatives to Rocket.Chat?
- Top alternatives to Rocket.Chat include Slack, Glip, Google Chat, Zulip, IRCCloud.
- What are the top alternatives to ChatWork?
- Top alternatives to ChatWork include Slack, Glip, Google Chat, uShare.to, Hibox.