What does Refiner offer?

Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web and mobile applications. Email surveys and shareable survey links add to Refiner's comprehensive toolkit, allowing you to track customer satisfaction metrics (NPS, CSAT, CES), gain unique insights through user and product research and leverage fine-grained targeting options based on user traits and behaviour. Refiner also facilitates real-

Refiner Comparison

Last updated: May 20, 2026

Refiner

5.0(8 reviews)

Starting at $79 /Month

Free Trial
Large Enterprises
Medium Business

Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web and mobile applications. Email…

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Refiner — find the better fit before you commit.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most Survey/ User Feedback Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

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Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Refiner

Best for

Large Enterprises, Medium Business, Small Business

Description	Refiner is a customer feedback solution that enables SaaS companies to collect insightful customer feedback with elegant survey widgets that provide a smooth on-brand user experience in web ... Read More about Refiner
Entry Level Pricing	Starts from $79 , Billed Yearly
Free Trial Availability	Get Free Trial
Spotsaas Score What's this? ↗	8.3/10
User Ratings Based on verified Spotsaas reviews	5 (8)
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Features

Total Features	10 Features
Unique Features	No unique features
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Pricing and trial details

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$79 , Billed Yearly
Pricing Plans	Essentials Get Started Get started in minutes with our NPS, CSAT, CES, and PMF templates Build custom survey flows In-App surveys (Web & Mobile) Show more + Growth Get Started Includes features of Essentials plan, plus Track user events Two-way data sync with Segment.com Show more + Enterprise Get Started Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously Unlimited team members, SSO and fine grained access rights Full white-label survey design Show more +
Pricing Page
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Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online
API Support	Available
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Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	✓ Yes	—
HIPAA	✗ No	—
Data Residency	🇺🇸 US	—

User Reviews & Rating Comparison

User Ratings	5 (based on 8 reviews)
Rating Distribution	0 0 0 0 0
Spotsaas Editor’s POV generated by AI	Buyer sentiment Buyer sentiment is very strong across 8 reviews, with consistently positive feedback. What buyers like Elegant survey widgets On-brand user experience Fine-grained targeting options Common complaints Limited advanced analytics May require technical setup Pricing can be high
Pros and Cons	Elegant design enhances user engagement. Fine-grained targeting improves feedback relevance. Comprehensive toolkit supports various feedback methods. Limited analytics may not meet all needs. Technical setup may be required for advanced features.
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