Qualtrics Customer Experience vs SAP Customer Experience vs Bigin by Zoho CRM Comparison
Qualtrics Customer Experience
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. With CustomerXM, you can drive a…
SAP Customer Experience
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
SAP Customer Experience is a cloud-based CRM suite for large enterprises that need to connect sales, service, commerce, marketing, and customer data across complex organizational structures. It integrates tightly with SA…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to get productive within a day wi…
Qualtrics Customer Experience leads on user satisfaction with a 4.2-star rating across 607 reviews.
Qualtrics Customer Experience vs SAP Customer Experience vs Bigin by Zoho CRM — at a glance
| Feature | Qualtrics Customer Experience | SAP Customer Experience | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | 4.2 / 5 | — | 4.6 / 5 |
| Reviews | 607 | — | 294 |
| Starting price | Contact for pricing | Contact for pricing | $7 /User/Month |
| Free trial | No | Yes | Yes |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Small Business |
| Category | Experience Management Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online | Business Hours, Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | SOC 2 | — |
| Data residency | Global | Global | Global |
Key differences between Qualtrics Customer Experience and SAP Customer Experience
- Free trial: SAP Customer Experience offers a free trial; Qualtrics Customer Experience does not.
- Deployment: Qualtrics Customer Experience supports SaaS/Web/Cloud; SAP Customer Experience supports SaaS/Web/Cloud.
Compare Qualtrics Customer Experience vs SAP Customer Experience vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Experience Management Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
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Biggest differences
Start here before you go deeper into features.
Best for scalable, data-driven customer experience management in medium to large enterprises.
- You need to collect real-time feedback from diverse channels and data sources.
- Your team requires advanced predictive analytics to drive actionable customer insights.
- You want a flexible platform with versatile survey design and integrated workflows.
- You are a small business seeking a low-cost, simple survey tool with minimal setup.
- Your team lacks resources to manage complex customizations and a medium learning curve.
Large Enterprises, Medium Business, Small Business
Small Business
Qualtrics Customer Experience typically suits Large Enterprises and Medium Business. SAP Customer Experience tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Qualtrics Customer Experience is the ultimate platform for managing customer experience. It assists the world's leading B2B organizations by providing a scalable and sustainable solution. ... Read More about Qualtrics Customer Experience | SAP Customer Experience is a cloud-based CRM suite for large enterprises that need to connect sales, service, commerce, marketing, and customer data across complex organizational ... Read More about SAP Customer Experience | Bigin is Zoho's lightweight CRM designed for small teams under 50 people running straightforward sales cycles. Its drag-and-drop pipeline and email sync with Gmail and Outlook allow reps to ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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SpotScoreWhat's this? ↗ | Not Available | 8.6/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Medium BusinessLarge Enterprises | — | — |
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do Qualtrics Customer Experience, SAP Customer Experience and Bigin by Zoho CRM Compare on Features?
Total Features | 8 Features | 6 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Qualtrics Customer Experience, SAP Customer Experience and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available | Pricing information not available |  |
Other Details
Organization Types supported |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | ✓ Yes |
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HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
Qualtrics Customer Experience vs SAP Customer Experience User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights the platform's versatility, intuitive interface, and predictive analytics, with concerns around complexity and limited integrations. What buyers like
Common complaints
| What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is very strong across 279 reviews, with consistently positive feedback. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Volkswagen  JetBlue | No Customers information available. |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  4 Screenshots | No screenshots available. |
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Videos |  3 Videos |  1 Videos |
Alternatives
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Qualtrics Customer Experience or SAP Customer Experience?
- Qualtrics Customer Experience edges out the other on user ratings (4.2 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Qualtrics Customer Experience and SAP Customer Experience offer a free trial?
- SAP Customer Experience offers a free trial. Qualtrics Customer Experience does not.
- What is the starting price of Qualtrics Customer Experience vs SAP Customer Experience?
- Qualtrics Customer Experience starts at Contact for pricing. SAP Customer Experience starts at Contact for pricing.
- What are the top alternatives to Qualtrics Customer Experience?
- Top alternatives to Qualtrics Customer Experience include SAP Customer Experience, Qualtrics Core XM, Qualtrics Employee Experience, Experience.com, WovVXM.
- What are the top alternatives to SAP Customer Experience?
- Top alternatives to SAP Customer Experience include Bigin by Zoho CRM, Salesforce, SpiceCSM Engagement Suite, Sitecore Experience Platform, Adobe Experience Manager.