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osTicket vs Slack - Which Help Desk Software Platform Is Better in July 2025?

osTicket - Help Desk Software
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Slack - Business Instant Messaging Software
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TL;DR - Quick Comparison Summary

Description

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps ... Read More

Slack is the only unified communication platform for chatting, sharing, and collaborating. Whether in one-on-one conversations or a large group, Slack's threaded conversations keep everyone ... Read More

Entry Level Pricing

  • Starts from $9
  • Starts from $2.67

Free Trial Availability

  • Free Trial available
  • Free Trial available

Spotsaas Score

9.6/10

Not Available

User Ratings

4.3

(56)
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Software Demo

Demo

How do osTicket and Slack Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do osTicket and Slack Cost?

    Pricing Option

        Starting From

        • $9
        • $2.67

        Pricing Plans

        • Not Available
        • Not Available

        Pricing Page

        osticket pricingslack pricing

        Other Details

        Organization Types supported

        • Large Enterprises
        • Freelancers
        • Small Business
        • Medium Business
        • Individuals
        • Large Enterprises
        • Freelancers
        • Small Business
        • Medium Business
        • Individuals

        Platforms Supported

        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Mobile - Windows
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Mobile - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        osTicket User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        31

        Very Good

        8

        Good

        2

        Poor

        0

        Terible

        1

        Excellent

        2505

        Very Good

        213

        Good

        19

        Poor

        4

        Terible

        10

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        No Customers information available.

        Slack_customers_0

        Slack_customers_0

        Slack_customers_1

        Slack_customers_1

        Slack_customers_2

        Slack_customers_2

        Media and Screenshots

        Screenshots

        Custom Fields screenshot

        11 Screenshots

        screenshots

        7 Screenshots

        Videos

        video-0

        1 Videos

        video-0

        1 Videos

        Top Alternatives to osTicket and Slack in 2025

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both osTicket and Slack offer a Free Trial.

        osTicket is designed for Individuals, Large Enterprises, Medium Business and Small Business.

        Slack is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for osTicket Starts at $9/User/Month whereas for Slack Starts at $2.67/Month.

        Some top alternatives to osTicket includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Jira Service Desk, Freshdesk, HelpDesk, SysAid, UVdesk, Jitbit Helpdesk, eStreamDesk, ReadyDesk, Spiceworks Help Desk, HESK, BoldDesk and GLPI.

        Some top alternatives to Slack includes Microsoft Teams, Glip, Google Chat, ChatWork, Dialog, Office Chat, imBee, Takle, SPACE Channel and Teamwork Chat.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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