NICE inContact CXone vs Channels - Which Contact Center Operations Software Platform Is Better in July 2025?

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	NICE inContact CXone (699) Get Quote Get Quote	Channels (14) Get Quote Get Quote

TL;DR - Quick Comparison Summary
Affiliate Disclosure

Description	NICE CXone, the Contact Center Operations Suite from NICE offers a single platform that enables user to deploy effective real-time customer engagement across multiple channels. Improve ... Read More	Channels is revolutionizing the contact center with a suite of workforce management and customer engagement products designed to improve operational and customer service excellence. ... Read More
Entry Level Pricing	Not Available	Starts from $15 , Billed Yearly
Free Trial Availability	No free trial	Free Trial available
User Ratings	4.2 (2553)	4.5 (14)
	Get Quote	Get Quote

Software Demo

Demo		Channels has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

What Do NICE inContact CXone and Channels Cost?

Pricing Option
Starting From	Not Available	$15 , Billed Yearly
Pricing Plans	Not Available	LITE Get Started Free incoming calls Free phone number 2 call distribution rules Show more + BASIC Get Started Free incoming calls Free phone number All call distribution rules Show more + PRO Get Started Free incoming calls Free phone number All call distribution rules Show more +
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Medium Business Large Enterprises Small Business Freelancers Individuals	Medium Business Large Enterprises Small Business Freelancers Individuals
Platforms Supported	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)	Mobile - iOS Browser Based (Cloud) Mobile - Android Installed - Mac Installed - Windows Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Get Quote	Get Quote

NICE inContact CXone User Reviews & Rating Comparison

User Ratings	4.2 (based on 2553 reviews)	4.5 (based on 14 reviews)
Rating Distribution	Excellent 329 Very Good 260 Good 66 Poor 25 Terible 19	Excellent 10 Very Good 4 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Media and Screenshots

Videos	4 Videos	No videos available.

Top Alternatives to NICE inContact CXone and Channels in 2025

Alternatives	uContact 4.9 Dialpad Contact Center 4.5 Callision	HoduCC 3.8 ChaseData 4.6 Call Center Studio 4.7

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Channels offers Free Trial, but NICE inContact CXone does not.

NICE inContact CXone is designed for Large Enterprises, Medium Business and Small Business.

Channels is designed for Large Enterprises, Medium Business and Small Business.

The starting price of Channels begins at $15/User/Month when Billed Yearly, while pricing details for NICE inContact CXone are unavailable.

Some top alternatives to NICE inContact CXone includes uContact, Dialpad Contact Center, Callision, CxEngage, ice Contact Center, RingCentral Contact Center, CXone Personal Connection, i2x and CXInfinity.

Some top alternatives to Channels includes HoduCC, ChaseData, Call Center Studio, Dialpad Contact Center, VCC Live, Callision, ice Contact Center, Vonage Contact Center, RingCentral Contact Center and CloudCall.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

NICE inContact CXone vs Channels - Which Contact Center Operations Software Platform Is Better in July 2025?