New Relic Alerts vs Prometheus Comparison
New Relic Alerts
Starting at Contact for pricing
- Individuals
- Large Enterprises
New Relic Alerts is a cutting-edge platform for getting started with Next Generation Monitoring. It's everything needed to thrive in a cloud-first world. From configuration to alert rules, it's easy and flexible to grow…
Prometheus
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Prometheus - A software application for data management and integration. Prometheus is a Web-based, multi-user solution for data import, cleaning, transformation and load. It includes a data warehouse, business intellige…
Prometheus leads on user satisfaction with a 4.4-star rating across 67 reviews.
New Relic Alerts vs Prometheus — at a glance
| Feature | New Relic Alerts | Prometheus |
|---|---|---|
| Rating | 4.3 / 5 | 4.4 / 5 |
| Reviews | 14 | 67 |
| Starting price | Contact for pricing | Contact for pricing |
| Free trial | No | No |
| Free version | No | No |
| Best for | Individuals, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | IT Alerting Software | Database Management Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Installed - Windows, Installed - Mac |
| API | Available | — |
| Support modes | 24/7 (Live rep), Online | Online |
| Certifications | SOC 2, HIPAA, GDPR, ISO 27001 | — |
| Data residency | Global | Global |
Key differences between New Relic Alerts and Prometheus
- Target audience: New Relic Alerts is built for Individuals and Large Enterprises, while Prometheus targets Large Enterprises and Medium Business.
- User satisfaction: Prometheus scores higher with a 4.4-star average.
- Deployment: New Relic Alerts supports SaaS/Web/Cloud; Prometheus supports SaaS/Web/Cloud, Installed - Windows, Installed - Mac.
New Relic Alerts vs Prometheus — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most IT Alerting Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for detailed, customizable real-time monitoring in mid-sized tech teams.
- You need deep performance metrics down to code and transaction level for root cause analysis.
- Your team requires flexible alert thresholds tailored to specific applications and infrastructure.
- You want seamless integration with existing DevOps workflows and communication tools.
- Your organization has a very limited budget and cannot accommodate higher pricing.
- You require extensive third-party integrations beyond what New Relic currently offers.
Large Enterprises, Medium Business, Small Business
New Relic Alerts typically suits Individuals and Large Enterprises. Prometheus tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | New Relic Alerts is a cutting-edge platform for getting started with Next Generation Monitoring. It's everything needed to thrive in a cloud-first world. From configuration to alert rules, ... Read More about New Relic Alerts | Prometheus - A software application for data management and integration. Prometheus is a Web-based, multi-user solution for data import, cleaning, transformation and load. It includes a ... Read More about Prometheus |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | 50-500 employees501-5,000 employees | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
- Proactive Monitoring: With New Relic Alerts, we can stay ahead of potential issues. The system notifies us before a minor glitch turns into a significant problem, allowing our team to act swiftly and maintain service reliability.
- Customizable Thresholds: We appreciate the flexibility of setting tailored alerts based on our unique metrics. This means we can focus on what's truly important for our specific applications and infrastructure without drowning in unnecessary notifications.
- Integrated Collaboration: New Relic Alerts seamlessly integrates with our existing workflows and communication tools. This ensures that when an alert is triggered, everyone involved—from developers to executives—can collaborate effectively to resolve the issue.
No key benefits available yet.
Best fit
- 50-5,000 employees
- Martech, Fintech, SaaS, IT Services, Consulting
- DevOps Engineers, Site Reliability Engineers, Software Developers, IT Operations Managers, Product Managers
No best-fit guidance available yet.
Reasons buyers look elsewhere
- Users may seek alternatives to New Relic Alerts due to high costs, especially for smaller teams or startups with limited budgets that require effective monitoring without the hefty price tag.
- Some teams may find New Relic's interface complex or overwhelming, prompting a search for simpler, more intuitive alerting solutions that enhance user experience and ease of use.
- Organizations with specific compliance or data privacy needs might look for alternatives that offer better control over data handling and storage, ensuring they meet industry regulations.
No alternatives guidance available yet.
Software Demo
Demo |  Prometheus has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do New Relic Alerts and Prometheus Compare on Features?
Total Features | 0 Features | 3 Features |
|---|---|---|
Unique Features | No features | No unique features |
Get Quote | Get Quote |
Compare New Relic Alerts and Prometheus on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
Pricing Option | ||
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Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
|---|---|---|
HIPAA | ✓ Yes | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🌐 Global |
New Relic Alerts User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlights New Relic Alerts' effectiveness in proactive monitoring and detailed analytics, tempered by concerns over pricing and UI complexity. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 31 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Amadeus |
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Media and Screenshots
Screenshots |  4 Screenshots |  4 Screenshots |
|---|---|---|
Videos |  3 Videos | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, New Relic Alerts or Prometheus?
- Prometheus edges out the other on user ratings (4.4 vs 4.3). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do New Relic Alerts and Prometheus offer a free trial?
- Neither New Relic Alerts nor Prometheus currently lists a free trial.
- What is the starting price of New Relic Alerts vs Prometheus?
- New Relic Alerts starts at Contact for pricing. Prometheus starts at Contact for pricing.
- What are the top alternatives to New Relic Alerts?
- Top alternatives to New Relic Alerts include PagerDuty, Amixr, AlertOps, Spike.sh, DERDACK Enterprise Alert.
- What are the top alternatives to Prometheus?
- Top alternatives to Prometheus include Zabbix, Grafana, New Relic Alerts, DatabaseLog, Splunk Enterprise.