Which is better, Lookback or UX Metrics?

UX Metrics edges out Lookback based on user ratings across 91 reviews. That said, the best pick depends on your workflow — Lookback may be a stronger fit for specific team sizes or use cases. Review the full comparison to decide.

What are the main differences between Lookback and UX Metrics?

Key differences between Lookback and UX Metrics include pricing (Lookback starts at $99 vs UX Metrics at $99); target audience (Lookback targets Large Enterprises while UX Metrics serves Individuals); free trial availability (Lookback offers one, UX Metrics does not). Use the Spotsaas comparison table to evaluate each dimension before deciding.

Do both Lookback and UX Metrics offer a Free trial?

Lookback offers Free Trial, but UX Metrics does not.

Who are the typical users of Lookback?

Lookback is designed for Large Enterprises, Medium Business, Small Business.

Who are the typical users of UX Metrics?

UX Metrics is designed for Individuals, Medium Business, Small Business.

What is the starting price of Lookback and UX Metrics?

Pricing for Lookback starts at $99/Month, whereas UX Metrics starts at $99/Year.

What are the best alternatives to Lookback?

Some top alternatives to Lookback include Figma, UXCam, UserX, UXtweak, User Insights.

What are the best alternatives to UX Metrics?

Some top alternatives to UX Metrics include Figma, UX-App, UXCam, UserX, UXtweak.

Lookback vs UX Metrics vs Figma Comparison

Last updated: May 21, 2026

Lookback

4.0(73 reviews)

Starting at $99 /Month

Free Trial
Large Enterprises
Medium Business

Lookback is a visual-diagramming tool, that enables anyone to easily capture the workflow of their team and provides insight into bottlenecks, miscommunication, and repetitive tasks. With Lookback, user can make hotspots…

View Pricing Read Reviews

UX Metrics

4.8(91 reviews)

Starting at $99 /Year

Individuals
Medium Business

UX Metrics is a UX software package specifically addressing the needs of both individual and team-based usability. It contains all user need to perform thorough, objective user experience research. This includes a video…

View Pricing Read Reviews

Figma

4.5(2,143 reviews)

Starting at $12 /User/Month

Freelancers / Consultants
Large Enterprises

This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB charger and a lightweight metal body…

View Pricing Read Reviews

UX Metrics leads on user satisfaction with a 4.8-star rating across 91 reviews.

Lookback vs UX Metrics vs Figma — at a glance

Feature	Lookback	UX Metrics	Figma
Rating	4.0 / 5	4.8 / 5	4.5 / 5
Reviews	73	91	2,143
Starting price	$99 /Month	$99 /Year	$12 /User/Month
Free trial	Yes	No	No
Free version	No	No	No
Best for	Large Enterprises, Medium Business, Small Business	Individuals, Medium Business, Small Business	Freelancers / Consultants, Large Enterprises, Medium Business
Category	UX Software	UX Software	UX Software
Platforms	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS	SaaS/Web/Cloud	SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac
API	Available	—	Available
Support modes	Online	Online	Online
Certifications	GDPR	—	SOC 2, GDPR
Data residency	US	US	—

Key differences between Lookback and UX Metrics

Pricing: Lookback starts at $99 /Month, while UX Metrics starts at $99 /Year.
Free trial: Lookback offers a free trial; UX Metrics does not.
Target audience: Lookback is built for Large Enterprises and Medium Business, while UX Metrics targets Individuals and Medium Business.
User satisfaction: UX Metrics scores higher with a 4.8-star average.
Deployment: Lookback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; UX Metrics supports SaaS/Web/Cloud.

Compare Lookback vs UX Metrics vs Figma — and walk away knowing which one fits.

Which tool fits your team best

Which is actually cheaper for your team size

Where each product wins, per real buyers

Most UX Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

Biggest differences

Features

Pricing

Buying details

Security

Buyer feedback

Integrations

Product tour

Other options

	Lookback (40) Talk to an expert Talk to an expert	UX Metrics Talk to an expert Talk to an expert

Biggest differences

Affiliate Disclosure

Start here before you go deeper into features.

Lookback

Best for remote UX research with easy usability testing and session recording.

Choose if

You need simple, streamlined setup for live remote usability tests.
Your team values centralized video recording storage with note-taking capabilities.
You want interactive story creation and hotspot features on user screens.

Consider alternatives if

Your workflows require extensive iOS mobile testing capabilities.
You depend on deep integrations with other software tools for efficiency.

UX Metrics

Best for

Individuals, Medium Business, Small Business

Figma

Best for UX/UI teams needing real-time remote collaboration and versatile design tools.

Choose if

You require seamless real-time collaboration for remote UX/UI design teams.
You want an intuitive, beginner-friendly interface with advanced prototyping features.
You need a cross-platform tool with strong community support and scalable subscriptions.

Consider alternatives if

Your organization demands highly customizable billing and detailed account management.
You need extensive enterprise-level support with responsive customer service.

Lookback typically suits Large Enterprises and Medium Business. UX Metrics tends to fit Individuals and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description	Lookback is a visual-diagramming tool, that enables anyone to easily capture the workflow of their team and provides insight into bottlenecks, miscommunication, and repetitive tasks. With ... Read More about Lookback	UX Metrics is a UX software package specifically addressing the needs of both individual and team-based usability. It contains all user need to perform thorough, objective user experience ... Read More about UX Metrics	This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB ... Read More about Figma
Entry Level Pricing	Starts from $99	Starts from $99	Starts from $12 , Billed Yearly
Free Trial Availability	Free Trial available	No free trial	No free trial
Spotsaas Score What's this? ↗	9.2/10	7.9/10	9.8/10
User Ratings Based on verified Spotsaas reviews	4 (73)	4.8 (91)	4.5 (2143)
Best Company Size	Small BusinessMedium Business	—	Small BusinessMedium Business
	Get pricing help	Get pricing help	Visit website

Software Demo

Demo	Lookback has not given any software demo yet If you're the owner of this profile, add your demo.Contact us	UX Metrics has not given any software demo yet If you're the owner of this profile, add your demo.Contact us

Need a second opinion?

Get shortlist help from a software advisor

Share your priorities, budget, and team needs, and we’ll help you narrow the options and understand the tradeoffs before you talk to vendors.

How do Lookback, UX Metrics and Figma Compare on Features?

Total Features	9 Features	7 Features	8 Features
Unique Features	No unique features	No unique features	No unique features
	Get Quote	Get Quote	Visit website

Compare Lookback, UX Metrics and Figma on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option
Starting From	$99	$99	$12 , Billed Yearly
Pricing Plans	Not Available	Not Available	Figma Starter Get Started 3 Figma and 3 FigJam files Unlimited personal files Unlimited collaborators Show more + Figma Professional Get Started Unlimited files and projects Unlimited version history Sharing permissions Show more + Figma Organization Get Started Everything in Professional, plus Org-wide libraries Design system analytics Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers	Large Enterprises Medium Business Small Business Individuals Freelancers
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Not Available	Available
	Get help choosing	Get help choosing	Visit Website

Security & Compliance

Certifications, data handling, and security controls for IT and compliance evaluators.

SOC 2	—	—
HIPAA	✗ No	✗ No
GDPR	✓ Yes	—
ISO 27001	—	—
Single Sign-On (SSO)	✓ Yes	—
Multi-Factor Auth (MFA)	—	—
Data Encryption	✓ Yes	—
Data Residency	🇺🇸 US	🇺🇸 US

Lookback vs UX Metrics User Reviews & Rating Comparison

User Ratings	4 (based on 73 reviews)	4.8 (based on 91 reviews)	4.5 (based on 2143 reviews)
Rating Distribution	14 18 2 0 6	0 0 0 0 0	915 169 6 0 35
Spotsaas Editor’s POV generated by AI	Buyer sentiment Users generally appreciate Lookback's ease of use and remote testing features but report occasional technical issues and limited mobile support. What buyers like Ease of use Remote usability testing Video recording and centralized storage Common complaints Technical/connectivity issues Lack of iOS app	Buyer sentiment Buyer sentiment is very strong across 91 reviews, with consistently positive feedback. What buyers like Comprehensive usability tools Supports team collaboration Objective data analysis Common complaints May be complex for beginners Requires training for full use Limited integrations	Buyer sentiment Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support. What buyers like Ease of use Collaboration features Feature versatility Common complaints Billing issues Customer support challenges
Pros and Cons	Easy setup and use for live, remote usability tests Centralized storage of video recordings for easy access Ability to add notes and comments to recordings for efficient analysis Technical issues such as connectivity problems during sessions No iOS app limiting mobile testing capabilities	Offers a wide range of usability tools. Facilitates collaborative user testing. Provides objective data for informed decisions. Can be overwhelming for new users. May require additional training resources.	Real-time collaboration features that enhance remote team communication User-friendly interface suitable for both beginners and experienced designers Wide range of design functionalities including wireframing, prototyping, and asset creation Billing issues including hidden fees and difficulties canceling subscriptions Customer service challenges, especially around refunds and support responsiveness
Positive Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews	Read reviews

List of Customers

Customers	BMW lyft Spotify	Rochester Institute of Technology Superdry Nid	Uber Zoom Buffer

Media and Screenshots

Screenshots	2 Screenshots	No screenshots available.
Videos	No videos available.	No videos available.

Alternatives

Alternatives	Figma 4.5 UXCam 4.8 UserX	Figma 4.5 UX-App 3.9 UXCam 4.8	Adobe XD 4.3 UXPin 3.9 UX-App 3.9

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Frequently asked questions

Which is better, Lookback or UX Metrics?: UX Metrics edges out the other on user ratings (4.8 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
Do Lookback and UX Metrics offer a free trial?: Lookback offers a free trial. UX Metrics does not.
What is the starting price of Lookback vs UX Metrics?: Lookback starts at $99 /Month. UX Metrics starts at $99 /Year.
What are the top alternatives to Lookback?: Top alternatives to Lookback include Figma, UXCam, UserX, UXtweak, User Insights.
What are the top alternatives to UX Metrics?: Top alternatives to UX Metrics include Figma, UX-App, UXCam, UserX, UXtweak.

Lookback vs UX Metrics vs Figma Comparison

Lookback

UX Metrics

Figma

Lookback vs UX Metrics vs Figma — at a glance

Key differences between Lookback and UX Metrics

Compare Lookback vs UX Metrics vs Figma — and walk away knowing which one fits.

Lookback

UX Metrics

Biggest differences

Description

Entry Level Pricing

Free Trial Availability

Spotsaas Score

User Ratings

Best Company Size

Software Demo

Demo

Get shortlist help from a software advisor

How do Lookback, UX Metrics and Figma Compare on Features?

Compare Lookback, UX Metrics and Figma on pricing

Other Details

Organization Types supported

Platforms Supported

Modes of support

API Support

Security & Compliance

Lookback vs UX Metrics User Reviews & Rating Comparison

List of Customers

Customers

Media and Screenshots

Screenshots

Videos

Alternatives

Frequently asked questions