Lookback vs UserZoom vs Figma Comparison
Lookback
Starting at $99 /Month
- Free Trial
- Large Enterprises
- Medium Business
Lookback is a visual-diagramming tool, that enables anyone to easily capture the workflow of their team and provides insight into bottlenecks, miscommunication, and repetitive tasks. With Lookback, user can make hotspots…
UserZoom
Starting at Contact for pricing
- Large Enterprises
- Medium Business
UserZoom ( www.usertest.me ) is UX software that allows to conduct remote usability tests and get feedback from users in minutes, so designers can spend time fixing problems instead of scheduling tests, recruiting users,…
Figma
Starting at $12 /User/Month
- Freelancers / Consultants
- Large Enterprises
This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB charger and a lightweight metal body…
Lookback leads on user satisfaction with a 4.0-star rating across 73 reviews.
Lookback vs UserZoom vs Figma — at a glance
| Feature | Lookback | UserZoom | Figma |
|---|---|---|---|
| Rating | 4.0 / 5 | 3.7 / 5 | 4.5 / 5 |
| Reviews | 73 | 326 | 2,143 |
| Starting price | $99 /Month | Contact for pricing | $12 /User/Month |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Freelancers / Consultants, Large Enterprises, Medium Business |
| Category | UX Software | UX Software | UX Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS, Installed - Windows, Installed - Mac |
| API | Available | Available | Available |
| Support modes | Online | Online | Online |
| Certifications | GDPR | SOC 2, GDPR, ISO 27001 | SOC 2, GDPR |
| Data residency | US | Global | — |
Key differences between Lookback and UserZoom
- Pricing: Lookback starts at $99 /Month. UserZoom pricing is not publicly listed.
- Free trial: Lookback offers a free trial; UserZoom does not.
- User satisfaction: Lookback scores higher with a 4.0-star average.
- Deployment: Lookback supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; UserZoom supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Lookback vs UserZoom vs Figma — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most UX Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Biggest differences
Start here before you go deeper into features.
Best for remote UX research with easy usability testing and session recording.
- You need simple, streamlined setup for live remote usability tests.
- Your team values centralized video recording storage with note-taking capabilities.
- You want interactive story creation and hotspot features on user screens.
- Your workflows require extensive iOS mobile testing capabilities.
- You depend on deep integrations with other software tools for efficiency.
Best for affordable, flexible remote UX testing with direct user interaction.
- You need a cost-effective solution for small to medium UX research teams.
- You want to quickly conduct remote usability tests without complex setup.
- You require features like keyword tagging and segmentation for deeper analysis.
- Your organization demands flawless survey execution without glitches or errors.
- You rely on guaranteed high survey volumes and reliable payment processing.
Best for UX/UI teams needing real-time remote collaboration and versatile design tools.
- You require seamless real-time collaboration for remote UX/UI design teams.
- You want an intuitive, beginner-friendly interface with advanced prototyping features.
- You need a cross-platform tool with strong community support and scalable subscriptions.
- Your organization demands highly customizable billing and detailed account management.
- You need extensive enterprise-level support with responsive customer service.
Lookback: Best for remote UX research with easy usability testing and session recording. UserZoom: Best for affordable, flexible remote UX testing with direct user interaction.
Description | Lookback is a visual-diagramming tool, that enables anyone to easily capture the workflow of their team and provides insight into bottlenecks, miscommunication, and repetitive tasks. With ... Read More about Lookback | UserZoom ( www.usertest.me ) is UX software that allows to conduct remote usability tests and get feedback from users in minutes, so designers can spend time fixing problems instead of ... Read More about UserZoom | This lightweight design has been chosen by UX designers new to software or those who need to carry their system around for work. The sleek and stylish design features a dual port USB ... Read More about Figma |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 9.2/10 | 9.5/10 | 9.8/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Small BusinessMedium Business | Small BusinessMedium Business | Small BusinessMedium Business |
Get pricing help | Get pricing help |
Software Demo
Demo |  Lookback has not given any software demo yet If you're the owner of this profile, add your demo.Contact us | UserZoom has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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How do Lookback, UserZoom and Figma Compare on Features?
Total Features | 9 Features | 9 Features | 8 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Lookback, UserZoom and Figma on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✓ Yes |
Single Sign-On (SSO) | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global |
Lookback vs UserZoom User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally appreciate Lookback's ease of use and remote testing features but report occasional technical issues and limited mobile support. What buyers like
Common complaints
| Buyer sentiment Users appreciate UserZoom's affordability and ease of use but express concerns about payment reliability and survey glitches. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Figma's ease of use, collaboration strengths, and versatile design features, tempered by concerns over billing and customer support. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  BMW  lyft  Spotify |  Adobe  Lenovo  Ryanair |  Uber  Zoom  Buffer |
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Media and Screenshots
Screenshots |  2 Screenshots |  1 Screenshots |
|---|---|---|
Videos | No videos available. | No videos available. |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Lookback or UserZoom?
- Lookback edges out the other on user ratings (4.0 vs 3.7). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Lookback and UserZoom offer a free trial?
- Lookback offers a free trial. UserZoom does not.
- What is the starting price of Lookback vs UserZoom?
- Lookback starts at $99 /Month. UserZoom starts at Contact for pricing.
- What are the top alternatives to Lookback?
- Top alternatives to Lookback include Figma, UXCam, UserX, UXtweak, User Insights.
- What are the top alternatives to UserZoom?
- Top alternatives to UserZoom include Figma, UserX, UXtweak, User Insights, UserTesting.