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Ivanti Service Manager vs saasmetrix Comparison

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Ivanti Service Manager

3.9(169 reviews)

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies so organizations can optimize c…

saasmetrix

Starting at Contact for pricing

  • Free Trial
  • Large Enterprises
  • Medium Business

SaaSMetrix provides a simple solution for SaaS management. With integrated provisioning and user management, you can get quick previews and stay on top of who has access to what. Connecting with existing services is easy…

Ivanti Service Manager leads on user satisfaction with a 3.9-star rating across 169 reviews.

Ivanti Service Manager vs saasmetrix — at a glance

FeatureIvanti Service Managersaasmetrix
Rating3.9 / 5
Reviews169
Starting priceContact for pricingContact for pricing
Free trial Yes Yes
Free version No No
Best forLarge Enterprises, Medium Business, Small BusinessLarge Enterprises, Medium Business, Small Business
CategoryService Desk SoftwareSaaS Spend Management Software
PlatformsSaaS/Web/Cloud, Mobile - Android, Mobile - iOSSaaS/Web/Cloud
APIAvailableAvailable
Support modesOnlineOnline
CertificationsSOC 2
Data residencyGlobalUS

Key differences between Ivanti Service Manager and saasmetrix

  • Deployment: Ivanti Service Manager supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; saasmetrix supports SaaS/Web/Cloud.

Ivanti Service Manager vs saasmetrix — find the better fit before you commit.

01

Which tool fits your team best

02

Which is actually cheaper for your team size

03

Where each product wins, per real buyers

Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.

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Ivanti Service Manager vs saasmetrix: Biggest differences

Start here before you go deeper into features.

Ivanti Service Manager

Best for

Large Enterprises, Medium Business, Small Business

saasmetrix

Best for

Large Enterprises, Medium Business, Small Business

Ivanti Service Manager typically suits Large Enterprises and Medium Business. saasmetrix tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.

Description

Ivanti Service Manager is a cloud-based, ITIL-ready IT service desk that helps IT teams increase service management effectiveness. It works with existing processes, tools, and technologies ... Read More about Ivanti Service Manager

SaaSMetrix provides a simple solution for SaaS management. With integrated provisioning and user management, you can get quick previews and stay on top of who has access to what. Connecting ... Read More about saasmetrix

Free Trial Availability

  • Free Trial available

User Ratings

Based on verified Spotsaas reviews

3.94

(169)
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Software Demo

Demo

No software demo available

saasmetrix has not given any software demo yet

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How do Ivanti Service Manager and saasmetrix Compare on Features?

Total Features

8 Features

4 Features

Unique Features

No unique features

No unique features

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Compare Ivanti Service Manager and saasmetrix on pricing

Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.

Pricing Option

      Pricing Plans

      • Not Available
      • Not Available

      Pricing Page

      Pricing information not available

      saasmetrix pricing

      Ivanti Service Manager vs saasmetrix: Other Details

      Organization Types supported

      • Large Enterprises
      • Medium Business
      • Small Business
      • Large Enterprises
      • Medium Business
      • Small Business

      Platforms Supported

      • Browser Based (Cloud)
      • Mobile - Android
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Browser Based (Cloud)

      Modes of support

      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online

      API Support

      • Available
      • Available
      Get help choosing
      Get help choosing

      Ivanti Service Manager vs saasmetrix Security & Compliance

      Certifications, data handling, and security controls for IT and compliance evaluators.

      SOC 2

      ✓ Yes

      HIPAA

      ✗ No
      ✗ No

      Data Residency

      🌐 Global
      🇺🇸 US

      Ivanti Service Manager User Reviews & Rating Comparison

      User Ratings

      No reviews available for the product

      Rating Distribution

      65

      75

      22

      4

      5

      No reviews available for this product

      Spotsaas Editor’s POV generated by AI

      Buyer sentiment

      Buyer sentiment is mixed to positive across 171 reviews, with clear strengths and a few common watchouts.

      What buyers like

      • ITIL-ready solution
      • Cloud-based flexibility
      • End-to-end service management

      Common complaints

      • Complex setup process
      • Can be overwhelming for small teams
      • Limited customization options

      What buyers like

      • Integrated provisioning
      • User management features
      • Automated data imports

      Common complaints

      • Limited to SaaS management
      • May require integration setup
      • Dependent on existing HR systems

      Pros and Cons

      • Seamlessly integrates with existing IT processes and tools.

      • Provides a robust framework for ITIL compliance.

      • Initial setup may require significant time investment.

      • Customization options may be limited for some users.

      • Simplifies user management across various SaaS platforms.

      • Integration with HR systems enhances efficiency.

      • Automated processes reduce manual workload.

      • Limited to SaaS applications only.

      • Integration setup may require technical expertise.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Used Ivanti Service Manager or saasmetrix? Tell buyers what actually differs.

      Ivanti Service Manager and saasmetrix Customers

      Customers

      Total Wine and More

      Total Wine and More

      SinClair Community College

      SinClair Community College

      AdventistHealth

      AdventistHealth

      No Customers information available.

      Media and Screenshots

      Screenshots

      Ivanti Service Manager screenshot

      2 Screenshots

      No screenshots available.

      Videos

      video-0

      2 Videos

      No videos available.

      Top Alternatives to Ivanti Service Manager and saasmetrix in 2026

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      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

      Frequently asked questions

      Which is better, Ivanti Service Manager or saasmetrix?
      Ivanti Service Manager edges out the other on user ratings (3.9 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
      Do Ivanti Service Manager and saasmetrix offer a free trial?
      Yes, both Ivanti Service Manager and saasmetrix offer a free trial.
      What is the starting price of Ivanti Service Manager vs saasmetrix?
      Ivanti Service Manager starts at Contact for pricing. saasmetrix starts at Contact for pricing.
      What are the top alternatives to Ivanti Service Manager?
      Top alternatives to Ivanti Service Manager include Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Vivantio.
      What are the top alternatives to saasmetrix?
      Top alternatives to saasmetrix include SaaSLicense, Trelica, Sastrify, Qualified, Checkeden.