Influitive vs Smile.io vs ExpertVoice Comparison
Influitive
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Influitive is customer advocacy software designed to help companies acquire, empower, and retain customers. As an advocate platform fueled by advocacy marketing, the software provides solutions for customers to solve the…
Smile.io
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Smile.io unifies customer service, social media and engagement in one all-inclusive platform. It help brands connect with customers over multiple channels, effortlessly engage them across different social platforms, meas…
ExpertVoice
Starting at Contact for pricing
- Individuals
- Large Enterprises
Swagbucks is a customer advocacy software that allows online businesses to reward customers for doing their regular shopping in many different ways including cash rewards, gift cards, digital coupons and merchandise. Bus…
Influitive leads on user satisfaction with a 4.6-star rating across 341 reviews.
Influitive vs Smile.io vs ExpertVoice — at a glance
| Feature | Influitive | Smile.io | ExpertVoice |
|---|---|---|---|
| Rating | 4.6 / 5 | 4.0 / 5 | 3.6 / 5 |
| Reviews | 341 | 37 | 13 |
| Starting price | Contact for pricing | Contact for pricing | Contact for pricing |
| Free trial | No | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business | Individuals, Large Enterprises, Medium Business |
| Category | Customer Advocacy Software | Customer Advocacy Software | Customer Advocacy Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | — |
| Support modes | Business Hours, Online | Business Hours, Online | 24/7 (Live rep), Business Hours, Online |
| Certifications | SOC 2, GDPR | GDPR | — |
| Data residency | US | US | US |
Key differences between Influitive and Smile.io
- User satisfaction: Influitive scores higher with a 4.6-star average.
- Deployment: Influitive supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Smile.io supports SaaS/Web/Cloud.
Compare Influitive vs Smile.io vs ExpertVoice — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Advocacy Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Free PDF comparison
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Biggest differences
Start here before you go deeper into features.
Best for customizable customer advocacy and community engagement programs.
- You need a flexible platform tailored to medium or large businesses’ advocacy needs.
- Your team values strong gamification to actively engage and nurture customer advocates.
- You want excellent customer support with continuous product improvements and onboarding help.
- You are a small business with limited budget and resources for onboarding complexity.
- Your workflow requires extensive third-party app integrations and marketplace connectors.
Best for small to medium businesses seeking unified multi-channel customer engagement.
- You want a simple, streamlined platform combining customer service and social media.
- Your team needs to measure and act on customer feedback and sentiment easily.
- You manage customer engagement and loyalty programs across multiple social channels.
- Your company lacks an active social media presence to leverage multi-channel features.
- You require advanced customization or industry-specific advocacy tools for complex needs.
Individuals, Large Enterprises, Medium Business
Influitive: Best for customizable customer advocacy and community engagement programs. Smile.io: Best for small to medium businesses seeking unified multi-channel customer engagement.
Description | Influitive is customer advocacy software designed to help companies acquire, empower, and retain customers. As an advocate platform fueled by advocacy marketing, the software provides ... Read More about Influitive | Smile.io unifies customer service, social media and engagement in one all-inclusive platform. It help brands connect with customers over multiple channels, effortlessly engage them across ... Read More about Smile.io | Swagbucks is a customer advocacy software that allows online businesses to reward customers for doing their regular shopping in many different ways including cash rewards, gift cards, ... Read More about ExpertVoice |
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Free Trial Availability |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | Medium BusinessLarge Enterprises | Small BusinessMedium Business | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Influitive, Smile.io and ExpertVoice on pricing
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Pricing Option | |||
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Pricing Page |  |  | Pricing information not available |
Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — | — |
|---|---|---|---|
HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🇺🇸 US | 🇺🇸 US |
Influitive vs Smile.io User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Users generally express high satisfaction with Influitive’s customizable, intuitive platform and strong customer support, though some find the feature set complex initially. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlighting ease of use and multi-channel engagement, tempered by concerns over pricing transparency and feature depth. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is mixed to positive across 9 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  IBM  Procore |  InkBox  steelseries  Polaroid |  Lenovo  Nordics Naturals  Purina |
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Media and Screenshots
Screenshots |  3 Screenshots | No screenshots available. | No screenshots available. |
|---|---|---|---|
Videos |  1 Videos |  2 Videos |  3 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Influitive or Smile.io?
- Influitive edges out the other on user ratings (4.6 vs 4.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Influitive and Smile.io offer a free trial?
- Neither Influitive nor Smile.io currently lists a free trial.
- What is the starting price of Influitive vs Smile.io?
- Influitive starts at Contact for pricing. Smile.io starts at Contact for pricing.
- What are the top alternatives to Influitive?
- Top alternatives to Influitive include Advize.ai, advos, Supportbench, Custify, Zuberance.
- What are the top alternatives to Smile.io?
- Top alternatives to Smile.io include Yotpo, Capillary Loyalty Plus, Open Loyalty, LoyaltyLion, Incentivesmart.