Froged vs Totango vs Akita Comparison
Froged
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and custo…
Totango
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve customer satisfaction rates, identi…
Akita
Starting at $160 /Month
- Large Enterprises
- Medium Business
Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email automation, customer lifecycle a…
Froged leads on user satisfaction with a 4.4-star rating across 44 reviews.
Froged vs Totango vs Akita — at a glance
| Feature | Froged | Totango | Akita |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.2 / 5 | 3.4 / 5 |
| Reviews | 44 | 890 | 3 |
| Starting price | Contact for pricing | Contact for pricing | $160 /Month |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud | SaaS/Web/Cloud |
| API | — | — | Available |
| Support modes | Business Hours, Online | Business Hours, Online | Online |
| Certifications | GDPR | SOC 2, GDPR | — |
| Data residency | US | Global | US |
Key differences between Froged and Totango
- Free trial: Froged offers a free trial; Totango does not.
- User satisfaction: Froged scores higher with a 4.4-star average.
- Deployment: Froged supports SaaS/Web/Cloud, Mobile - Android; Totango supports SaaS/Web/Cloud.
Compare Froged vs Totango vs Akita — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing customizable reporting in customer support software.
- You are a small to medium-sized business with 11-1000 employees.
- You require flexible, industry-standard customizable reporting dashboards.
- You want add-ons like remote desktop and data collection to extend support capabilities.
- You are a large enterprise needing complex, enterprise-grade workflows.
- You need extensive out-of-the-box integrations without relying on add-ons.
Best for mid-to-large companies needing robust customer success and CRM automation.
- You manage customer success or account growth in a 50+ employee company.
- You require advanced event tracking and upsell capabilities integrated with CRM.
- You need a flexible platform to improve customer satisfaction and revenue growth.
- You are a small team seeking a simple, low-cost, out-of-the-box solution.
- You need transparent, fixed pricing without lengthy quotation processes.
Best for small to medium teams needing customizable, open source customer success tools.
- You want a free, open source platform with unlimited agents and live chat support.
- Your team requires flexible customer lifecycle and escalation management capabilities.
- You prefer a solution built on Ruby on Rails with efficient ElasticSearch indexing.
- Your company needs advanced analytics and extensive third-party integrations.
- You require strong vendor support, SLAs, or enterprise-grade feature sets.
Froged: Best for SMBs needing customizable reporting in customer support software. Totango: Best for mid-to-large companies needing robust customer success and CRM automation.
Description | Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry ... Read More about Froged | Totango is a customer success platform with the most robust CRM and support automation functionality. A spinout of Salesforce, Totango helps thousands of companies of all sizes improve ... Read More about Totango | Akita is a free, open source Customer Success platform for managing support and sales operations within an organization. It features unlimited agents and live chat, lead capture and email ... Read More about Akita |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 11-200 employees201-1000 employees | 51-500 employees500+ employees | Small BusinessMedium Business |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Akita has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Froged, Totango and Akita on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
Organization Types supported |
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Platforms Supported |
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | — |
Single Sign-On (SSO) | — | ✓ Yes | — |
Multi-Factor Auth (MFA) | — | ✓ Yes | — |
Data Encryption | ✓ Yes | ✓ Yes | — |
Audit Logs | — | ✓ Yes | — |
Data Residency | 🇺🇸 US | 🌐 Global | 🇺🇸 US |
Froged vs Totango User Reviews & Rating Comparison
User Ratings | |||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with appreciation for customizable reporting and add-on features, tempered by concerns about pricing clarity and limited user feedback. What buyers like
Common complaints
| Buyer sentiment Overall positive sentiment highlights Totango’s strong CRM features and impact on customer success, tempered by concerns over pricing transparency and complexity. What buyers like
Common complaints
| Buyer sentiment Limited user feedback with mixed ratings, indicating early-stage adoption and potential feature gaps. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  SAP  Zoom  Bentley | No Customers information available. |
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Media and Screenshots
Screenshots |  2 Screenshots |  2 Screenshots | No screenshots available. |
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Videos |  2 Videos |  2 Videos | No videos available. |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Froged or Totango?
- Froged edges out the other on user ratings (4.4 vs 4.2). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Froged and Totango offer a free trial?
- Froged offers a free trial. Totango does not.
- What is the starting price of Froged vs Totango?
- Froged starts at Contact for pricing. Totango starts at Contact for pricing.
- What are the top alternatives to Froged?
- Top alternatives to Froged include Parlor, ClientSuccess, ProsperStack, Custify, Salesmachine.
- What are the top alternatives to Totango?
- Top alternatives to Totango include Salesforce, Parlor, ChurnZero, ClientSuccess, Custify.