Froged vs Planhat vs Gainsight CS Comparison
Froged
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry standard reporting tools and custo…
Planhat
Starting at $1,150 /Month
- Large Enterprises
- Medium Business
Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with beautiful reports and analytics, bus…
Gainsight CS
Starting at Contact for pricing
- Large Enterprises
- Medium Business
Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as onboarding, retention, and support. W…
Planhat leads on user satisfaction with a 4.7-star rating across 200 reviews.
Froged vs Planhat vs Gainsight CS — at a glance
| Feature | Froged | Planhat | Gainsight CS |
|---|---|---|---|
| Rating | 4.4 / 5 | 4.7 / 5 | — |
| Reviews | 44 | 200 | — |
| Starting price | Contact for pricing | $1,150 /Month | Contact for pricing |
| Free trial | Yes | No | No |
| Free version | No | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Customer Success Software | Customer Success Software | Customer Success Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | — | Available | — |
| Support modes | Business Hours, Online | Online | Online |
| Certifications | GDPR | SOC 2, GDPR | SOC 2, GDPR |
| Data residency | US | Global | US |
Key differences between Froged and Planhat
- Pricing: Planhat starts at $1,150 /Month. Froged pricing is not publicly listed.
- Free trial: Froged offers a free trial; Planhat does not.
- User satisfaction: Planhat scores higher with a 4.7-star average.
- Deployment: Froged supports SaaS/Web/Cloud, Mobile - Android; Planhat supports SaaS/Web/Cloud.
Compare Froged vs Planhat vs Gainsight CS — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Customer Success Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
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Biggest differences
Start here before you go deeper into features.
Best for SMBs needing customizable reporting in customer support software.
- You are a small to medium-sized business with 11-1000 employees.
- You require flexible, industry-standard customizable reporting dashboards.
- You want add-ons like remote desktop and data collection to extend support capabilities.
- You are a large enterprise needing complex, enterprise-grade workflows.
- You need extensive out-of-the-box integrations without relying on add-ons.
Best for mid-to-large companies needing automated, multi-channel customer success management.
- You require comprehensive tracking of customer performance and satisfaction metrics.
- Your team benefits from automated outreach via email, SMS, and push notifications.
- You want detailed analytics and reporting to drive customer loyalty and retention.
- You are a very small business or startup without a dedicated customer success team.
- You need transparent pricing upfront or a simpler tool with minimal setup complexity.
Large Enterprises, Medium Business, Small Business
Froged: Best for SMBs needing customizable reporting in customer support software. Planhat: Best for mid-to-large companies needing automated, multi-channel customer success management.
Description | Froged is web-based customer support software designed for small to medium sized businesses. Unlike other web-based helpdesk solutions, Froged goes beyond the call of duty with industry ... Read More about Froged | Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More about Planhat | Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as ... Read More about Gainsight CS |
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User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | 11-200 employees201-1000 employees | 51-500 employees500+ employees | — |
Get pricing help | Get pricing help | Get pricing help |
Software Demo
Demo |  Gainsight CS has not given any software demo yet If you're the owner of this profile, add your demo.Contact us |
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Compare Froged, Planhat and Gainsight CS on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  |  | Pricing information not available |
Other Details
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API Support |
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Get help choosing | Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | — | ✓ Yes | ✓ Yes |
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HIPAA | ✗ No | ✗ No | ✗ No |
GDPR | ✓ Yes | ✓ Yes | ✓ Yes |
ISO 27001 | — | ✗ No | — |
Single Sign-On (SSO) | — | ✓ Yes | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes | ✓ Yes |
Data Encryption | ✓ Yes | ✓ Yes | ✓ Yes |
Audit Logs | — | ✓ Yes | ✓ Yes |
Data Residency | 🇺🇸 US | 🌐 Global | 🇺🇸 US |
Froged vs Planhat User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | No reviews available for this product | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment with appreciation for customizable reporting and add-on features, tempered by concerns about pricing clarity and limited user feedback. What buyers like
Common complaints
| Buyer sentiment Buyers generally express high satisfaction with Planhat’s customer success features and automation capabilities. What buyers like
Common complaints
| No expert review available for this product |
Pros and Cons |
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| No pros or cons available for this product |
Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
| Negative Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers | No Customers information available. |  Zenloop  Recruitee  Workato |   box  Splunk |
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Media and Screenshots
Screenshots |  2 Screenshots | No screenshots available. |  6 Screenshots |
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Videos |  2 Videos |  3 Videos | No videos available. |
Alternatives
Alternatives |
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Related Blogs and Articles for Customer Success Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Froged or Planhat?
- Planhat edges out the other on user ratings (4.7 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Froged and Planhat offer a free trial?
- Froged offers a free trial. Planhat does not.
- What is the starting price of Froged vs Planhat?
- Froged starts at Contact for pricing. Planhat starts at $1,150 /Month.
- What are the top alternatives to Froged?
- Top alternatives to Froged include Parlor, ClientSuccess, ProsperStack, Custify, Salesmachine.
- What are the top alternatives to Planhat?
- Top alternatives to Planhat include Salesforce, ChurnZero, ClientSuccess, Totango, Custify.