Freshworks CRM vs Vtiger vs Bigin by Zoho CRM Comparison
Freshworks CRM
Starting at Contact for pricing
- Free Trial
- Individuals
- Freelancers
Freshworks CRM is a user centric software product for small and medium size businesses in the retail and service industry. The key differentiator of Freshworks CRM is its usability features like drag and drop workflow bu…
Vtiger
Starting at $12 /user/month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
Vtiger CRM has been evaluated as one of the world's best new CRM products in CRM Magazine JUNO Awards 2006. Vtiger lets you centrally store your customer information, share it with your team, and collaborate efficiently…
Bigin by Zoho CRM
Starting at $7 /User/Month
- Free Trial
- Small Business
Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, tasks and more. It can be accessed…
Vtiger leads on user satisfaction with a 4.3-star rating across 705 reviews.
Freshworks CRM vs Vtiger vs Bigin by Zoho CRM — at a glance
| Feature | Freshworks CRM | Vtiger | Bigin by Zoho CRM |
|---|---|---|---|
| Rating | — | 4.3 / 5 | 4.3 / 5 |
| Reviews | — | 705 | 119 |
| Starting price | Contact for pricing | $12 /user/month | $7 /User/Month |
| Free trial | Yes | Yes | Yes |
| Free version | No | No | No |
| Best for | Individuals, Freelancers, Large Enterprises | Freelancers / Consultants, Large Enterprises, Medium Business | Small Business |
| Category | CRM Software | CRM Software | CRM Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS |
| API | Available | Available | Available |
| Support modes | 24/7 (Live rep), Business Hours, Online | 24/7 (Live rep), Business Hours, Online | Business Hours, Online |
| Certifications | — | GDPR | — |
| Data residency | — | Global | Global |
Key differences between Freshworks CRM and Vtiger
- Pricing: Vtiger starts at $12 /user/month. Freshworks CRM pricing is not publicly listed.
- Target audience: Freshworks CRM is built for Individuals and Freelancers, while Vtiger targets Freelancers / Consultants and Large Enterprises.
- Deployment: Freshworks CRM supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; Vtiger supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS.
Compare Freshworks CRM vs Vtiger vs Bigin by Zoho CRM — and walk away knowing which one fits.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most CRM Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Freshworks CRMMigrated to Freshsales Compare Freshsales Compare Freshsales |
Biggest differences
Start here before you go deeper into features.
Individuals, Freelancers, Large Enterprises
Best for medium businesses needing highly customizable, all-in-one CRM functionality.
- You require extensive no-code customization of modules, workflows, and reports.
- Your team needs a centralized customer database with real-time updates.
- You want a single platform covering sales, marketing, support, and project management.
- You prioritize a modern, visually appealing user interface and design.
- Your enterprise demands advanced API integrations and high-volume data operations.
Small Business
Freshworks CRM typically suits Individuals and Freelancers. Vtiger tends to fit Freelancers / Consultants and Large Enterprises better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | Freshworks CRM is a user centric software product for small and medium size businesses in the retail and service industry. The key differentiator of Freshworks CRM is its usability features ... Read More about Freshworks CRM | Vtiger CRM has been evaluated as one of the world's best new CRM products in CRM Magazine JUNO Awards 2006. Vtiger lets you centrally store your customer information, share it with your ... Read More about Vtiger | Bigin by Zoho CRM is a solution for managing business contacts, creating sales opportunities, monitoring the pipeline and recording activities. The solution integrates email, calendar, ... Read More about Bigin by Zoho CRM |
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Entry Level Pricing |
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Free Trial Availability | |||
Spotsaas ScoreWhat's this? ↗ | 8.8/10 | 9.3/10 | 9.0/10 |
User RatingsBased on verified Spotsaas reviews | |||
Best Company Size | — | 50-500 employeesMedium Business | — |
Get pricing help | Get pricing help |
Where each option fits best
See where each product is strongest, which teams it fits, and what causes buyers to keep looking — before you commit.
Based on buyer reviews and verified product data collected by Spotsaas.
Key strengths
No key benefits available yet.
- Streamlined Customer Relationship Management: Vtiger simplifies the way you manage customer interactions, making it easier for your team to track communications, sales, and support inquiries all in one place. As a manager, you’ll appreciate the clarity it brings to your team's workflow.
- Customizable Solutions: Whether you’re an administrator looking to tailor features to fit your unique business needs or an executive wanting to align CRM processes with corporate strategy, Vtiger offers a highly customizable platform that adapts seamlessly to your requirements.
- Enhanced Collaboration: With Vtiger, your team can collaborate effectively across departments. Features like shared calendars and task management ensure that everyone stays informed and engaged, leading to improved productivity and a more cohesive work environment.
No key benefits available yet.
Best fit
No best-fit guidance available yet.
- 50-500 employees.
- Industries include Martech, Revtech, SaaS, Consulting, and Sales Automation.
- Typical users are Sales Managers, Account Executives, Business Development Representatives, and CRM Administrators.
No best-fit guidance available yet.
Reasons buyers look elsewhere
No alternatives guidance available yet.
- Users may seek alternatives to Vtiger due to its steep learning curve, especially for teams new to CRM systems, making it challenging to onboard new users efficiently.
- Some businesses might find Vtiger’s pricing structure less competitive compared to other CRM solutions, prompting them to explore more cost-effective options that provide similar or enhanced features.
- The need for advanced customization and integration capabilities can drive users away from Vtiger, as they may require solutions that better align with their unique workflows and third-party applications.
No alternatives guidance available yet.
Software Demo
Demo |
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How do Freshworks CRM, Vtiger and Bigin by Zoho CRM Compare on Features?
Total Features | 9 Features | 9 Features | 10 Features |
|---|---|---|---|
Unique Features | No unique features | No unique features | No unique features |
Get Quote | Get Quote |
Compare Freshworks CRM, Vtiger and Bigin by Zoho CRM on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Other Details
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
HIPAA | — | — |
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GDPR | — | ✓ Yes |
Single Sign-On (SSO) | — | ✓ Yes |
Multi-Factor Auth (MFA) | — | ✓ Yes |
Data Encryption | — | ✓ Yes |
Audit Logs | — | ✓ Yes |
Data Residency | — | 🌐 Global |
Freshworks CRM vs Vtiger User Reviews & Rating Comparison
User Ratings | No reviews available for the product | ||
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Rating Distribution | |||
Spotsaas Editor’s POV generated by AI | Freshsales stands out as a dynamic and user-friendly CRM platform that consistently delivers value, particularly for small to mid-sized businesses and startups. One of its most celebrated ... Read more | Buyer sentiment Users appreciate Vtiger's customization and comprehensive features but note usability and performance issues. What buyers like
Common complaints
| Buyer sentiment Buyer sentiment is positive across 279 reviews, with strong overall satisfaction. What buyers like
Common complaints
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Pros and Cons | No pros or cons available for this product |
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Positive Reviews | No reviews available for the product | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  Cisco  Grabyo  Honda |  Lenovo  Breezway  Lenskart |  Antech Microsystem Pvt.Ltd  Investacc  Hire |
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Media and Screenshots
Screenshots |  5 Screenshots |  7 Screenshots |
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Videos |  1 Videos |  2 Videos |
Alternatives
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshworks CRM or Vtiger?
- Vtiger edges out the other on user ratings (4.3 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshworks CRM and Vtiger offer a free trial?
- Yes, both Freshworks CRM and Vtiger offer a free trial.
- What is the starting price of Freshworks CRM vs Vtiger?
- Freshworks CRM starts at Contact for pricing. Vtiger starts at $12 /user/month.
- What are the top alternatives to Freshworks CRM?
- Top alternatives to Freshworks CRM include Bigin by Zoho CRM, ClickUp, Zoho CRM, Streak, Salesforce.
- What are the top alternatives to Vtiger?
- Top alternatives to Vtiger include Bigin by Zoho CRM, Hubspot Marketing Hub, ClickUp, Zoho CRM, Freshsales.