Freshservice vs eSSETS Comparison
Freshservice
Starting at $19 /User/Month
- Free Trial
- Freelancers / Consultants
- Large Enterprises
The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues an…
eSSETS
Starting at Contact for pricing
- Free Trial
- Large Enterprises
- Medium Business
The eSSETS facility management software is designed for campus, property and facilities management IT departments. The software allows users to manage the complete facility lifecycle from purchase order to final disposal…
eSSETS leads on user satisfaction with a 4.8-star rating across 15 reviews.
Freshservice vs eSSETS — at a glance
| Feature | Freshservice | eSSETS |
|---|---|---|
| Rating | 4.4 / 5 | 4.8 / 5 |
| Reviews | 1,491 | 15 |
| Starting price | $19 /User/Month | Contact for pricing |
| Free trial | Yes | Yes |
| Free version | No | No |
| Best for | Freelancers / Consultants, Large Enterprises, Medium Business | Large Enterprises, Medium Business, Small Business |
| Category | Service Desk Software | Facility Management Software |
| Platforms | SaaS/Web/Cloud, Mobile - Android, Mobile - iOS | SaaS/Web/Cloud |
| API | Available | — |
| Support modes | 24/7 (Live rep), Business Hours, Online | Online |
| Certifications | SOC 2, GDPR, ISO 27001 | — |
| Data residency | Global | US |
Key differences between Freshservice and eSSETS
- Pricing: Freshservice starts at $19 /User/Month. eSSETS pricing is not publicly listed.
- Target audience: Freshservice is built for Freelancers / Consultants and Large Enterprises, while eSSETS targets Large Enterprises and Medium Business.
- User satisfaction: eSSETS scores higher with a 4.8-star average.
- Deployment: Freshservice supports SaaS/Web/Cloud, Mobile - Android, Mobile - iOS; eSSETS supports SaaS/Web/Cloud.
Freshservice vs eSSETS — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Service Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Best for quick, multi-channel IT service desk setup without complex infrastructure.
- You need a fast, low-complexity IT service management solution.
- Your support team requires multi-channel ticketing including social media and forums.
- You want real-time issue reporting and status updates for customers.
- Your organization demands extensive on-premise infrastructure or complex ITSM workflows.
- You require advanced customization options or transparent, flexible pricing details.
Best for IT-driven comprehensive facility lifecycle management with dashboard insights.
- You need end-to-end management from asset purchase to disposal in facilities.
- Your team requires dashboard views for broader visibility into building processes.
- You are a medium to large enterprise with dedicated facilities or IT asset teams.
- You are a small business without a dedicated facilities management team.
- You want a simple asset tracking tool without complex lifecycle management.
Freshservice: Best for quick, multi-channel IT service desk setup without complex infrastructure. eSSETS: Best for IT-driven comprehensive facility lifecycle management with dashboard insights.
Description | The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More about Freshservice | The eSSETS facility management software is designed for campus, property and facilities management IT departments. The software allows users to manage the complete facility lifecycle from ... Read More about eSSETS |
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Entry Level Pricing |
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User RatingsBased on verified Spotsaas reviews | ||
Best Company Size | Small BusinessMedium Business | Medium BusinessLarge Enterprises |
Get pricing help | Get pricing help |
Software Demo
Demo |
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Compare Freshservice and eSSETS on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page |  | Pricing information not available |
Other Details
Organization Types supported |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
GDPR | ✓ Yes | — |
ISO 27001 | ✓ Yes | — |
Single Sign-On (SSO) | ✓ Yes | — |
Multi-Factor Auth (MFA) | ✓ Yes | — |
Data Encryption | ✓ Yes | — |
Audit Logs | ✓ Yes | — |
Data Residency | 🌐 Global | 🇺🇸 US |
Freshservice User Reviews & Rating Comparison
User Ratings | ||
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Rating Distribution | ||
Spotsaas Editor’s POV generated by AI | Buyer sentiment Overall positive sentiment highlighting ease of setup and multi-channel support, with some concerns about pricing transparency and advanced features. What buyers like
Common complaints
| Buyer sentiment Users generally express high satisfaction with eSSETS, praising its comprehensive lifecycle management and dashboard insights. What buyers like
Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
List of Customers
Customers |  vroom  Cordant  Addison Lee | No Customers information available. |
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Media and Screenshots
Screenshots |  7 Screenshots | No screenshots available. |
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Videos |  4 Videos |  2 Videos |
Top Alternatives to Freshservice and eSSETS in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, Freshservice or eSSETS?
- eSSETS edges out the other on user ratings (4.8 vs 4.4). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do Freshservice and eSSETS offer a free trial?
- Yes, both Freshservice and eSSETS offer a free trial.
- What is the starting price of Freshservice vs eSSETS?
- Freshservice starts at $19 /User/Month. eSSETS starts at Contact for pricing.
- What are the top alternatives to Freshservice?
- Top alternatives to Freshservice include Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk.
- What are the top alternatives to eSSETS?
- Top alternatives to eSSETS include IBM TRIRIGA, CenterStone CAFM, QuickFMS, NetFacilities, eFACiLiTY.