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Freshdesk vs SmartSupport - Which Help Desk Software Platform Is Better in July 2025?

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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

A new Wiki-inspired approach to knowledge base software has made it easy for the little guy to understand and use. Smaller companies are able to use this software more effectively than ever ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Not Available

Free Trial Availability

  • Free Trial available

Spotsaas Score

9.5/10

Not Available

User Ratings

0.5

(2)
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Software Demo

Demo

SmartSupport has not given any software demo yet

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How do Freshdesk and SmartSupport Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do Freshdesk and SmartSupport Cost?

    Pricing Option

        Starting From

        • $15 , Billed Yearly
        • Not Available

        Pricing Plans

        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

          Show more +

        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

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        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

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        • Browse all pricing plans
        • Not Available

        Pricing Page

        freshdesk pricing

        Pricing information not available

        Other Details

        Organization Types supported

        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers
        • Medium Business
        • Small Business
        • Large Enterprises
        • Individuals
        • Freelancers

        Platforms Supported

        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - iOS
        • Mobile - Android
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
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        Freshdesk User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        0

        Very Good

        0

        Good

        0

        Poor

        0

        Terible

        1

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Kern High School District

        Kern High School District

        No Customers information available.

        Media and Screenshots

        Screenshots

        Freshdesk

        6 Screenshots

        No screenshots available.

        Videos

        video-0

        3 Videos

        No videos available.

        Top Alternatives to Freshdesk and SmartSupport in 2025

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Freshdesk and SmartSupport offer a Free Trial.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        SmartSupport is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for SmartSupport are unavailable.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to SmartSupport includes KBPublisher, Drupal Wiki, TWiki, KnowledgeBase Manager Pro, Omnistar Kbase, Talisma KnowledgeBase, KnowledgeOwl, PaceKB, KnowledgeBase and ProProfs Knowledge Base.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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