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Freshdesk vs Planhat - Which Help Desk Software Platform Is Better in July 2025?

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Planhat - Customer Success Software
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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Planhat is a customer success software that helps the companies to track the performance and satisfaction level of their customers and clients. By providing clients and customers with ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Starts from $1,150

Free Trial Availability

  • No free trial

Spotsaas Score

9.5/10

Not Available

User Ratings

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Software Demo

Demo

How do Freshdesk and Planhat Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do Freshdesk and Planhat Cost?

    Pricing Option

        Starting From

        • $15 , Billed Yearly
        • $1,150

        Pricing Plans

        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

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        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

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        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

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        • Browse all pricing plans
        • Not Available

        Pricing Page

        freshdesk pricingplanhat pricing

        Other Details

        Organization Types supported

        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers

        Platforms Supported

        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Available
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        Freshdesk User Reviews & Rating Comparison

        User Ratings

        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        Excellent

        315

        Very Good

        65

        Good

        2

        Poor

        3

        Terible

        2

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Kern High School District

        Kern High School District

        Zenloop

        Zenloop

        Recruitee

        Recruitee

        Workato

        Workato

        Media and Screenshots

        Screenshots

        Freshdesk

        6 Screenshots

        No screenshots available.

        Videos

        video-0

        3 Videos

        video-0

        3 Videos

        Top Alternatives to Freshdesk and Planhat in 2025

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Freshdesk offers Free Trial, but Planhat does not.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Planhat is designed for Large Enterprises, Medium Business and Small Business.

        Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Planhat Starts at $1,150/Month.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to Planhat includes Salesforce, ChurnZero, ClientSuccess, Totango, Custify, Salesmachine, Catalyst, Gainsight CS, Freshdesk Customer Success and Freshdesk Customer Success (Formely Freshsuccess).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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