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Compare Freshdesk vs Neople

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Overview

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Neople is an AI assistant designed to elevate customer service by becoming a true digital coworker. Far more than just an assistant, each Neople is meticulously trained on your company’s ... Read More

Entry Level Pricing
  • Starts from $15 , Billed Yearly
  • Starts from $1500 , monthly
Free Trial Availability
  • No free trial
Spotsaas Score

9.5/10

Not Available

User Ratings
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Software Demo

Demo

Features

Total Features

16 Features

12 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $15 , Billed Yearly
          • $1500 , monthly
          Pricing Plans
          • Free

            • Integrated ticketing across email and social

            • Ticket Dispatch

            • Knowledge Base

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          • Growth

            • Includes features of Free plan, plus

            • Automations

            • Collision Detection

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          • Pro

            • Includes features of Growth plan, plus

            • Multiple products

            • Includes up to 5000 Collaborators

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          • Browse all pricing plans
          • Junior

            $1500

            /month

            • Unlimited languages and users plus:

            • Basic Neople design

            • 150000 interactions per year

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          • Medior

            $2500

            /month

            • Unlimited languages and users plus:

            • Personal Neople design

            • 300000 interactions per year

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          • Custom

            Custom

            • Additions:

            • Branded Neople design

            • Interactions

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          Other Details

          Organization Types supported
              Platforms Supported
              • Browser Based (Cloud)
              • Browser Based (Cloud)
              Modes of support
              • 24/7 (Live rep)
              • Business Hours
              • Online
              • 24/7 (Live rep)
              • Business Hours
              • Online
              API Support
              • Available
              • Not Available
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              User Reviews

              User Ratings

              No reviews available for the product

              Rating Distribution

              Excellent

              549

              Very Good

              99

              Good

              11

              Poor

              7

              Terible

              56

              No reviews available for the product

              Expert's Review generated by AI

              No Expert ai Review available for the product

              Neople offers an AI assistant that functions as a true digital coworker, integrating deeply with a company’s data, tools, and brand to provide highly customized support. This enables businesses ...Read more

              Pros and Cons

              No pros or cons available for the product

              • Neople’s ability to assist and automate routine tasks enables employees to focus on high-value activities, leading to better performance and reduced burnout.

              • The AI assistant integrates smoothly into existing systems and tools, requiring minimal setup and offering immediate value, reducing the learning curve typically associated with new software.

              • Neople’s deep integration with company data and workflows helps deliver faster, more accurate support, leading to an improved customer experience and faster resolution times.

              • By functioning as a true digital coworker, Neople boosts overall productivity, enabling teams to handle more tasks in less time and improving operational efficiency.

              • To remain effective, Neople requires regular updates and adjustments based on changing data, customer needs, and feedback. This ongoing maintenance can demand time and resources from the business.

              • While Neople is designed to be a digital coworker, teams may need some time to adjust to working with an AI assistant, which could temporarily disrupt workflow until employees become familiar with its capabilities.

              Positive Reviews

              No reviews available for the product

              No reviews available for the product

              Customers

              Customers
              Pearson

              Pearson

              Bridgestone

              Bridgestone

              Kern High School District

              Kern High School District

              Levis

              Levis

              Holy

              Holy

              Plain

              Plain

              Media and Screenshots

              Screenshots
              Freshdesk

              6 Screenshots

              Neople

              6 Screenshots

              Videos
              video-0

              3 Videos

              video-0

              1 Videos

              Alternatives

              Alternatives

              No Alternative products available.

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              Frequently Asked Questions (FAQs)

              Stuck on something? We're here to help with all the questions and answers in one place.

              Freshdesk offers Free Trial, but Neople does not.

              Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

              Neople is designed for Large Enterprises, Medium Business and Small Business.

              Pricing for Freshdesk Starts at $15/User/Month when Billed Yearly whereas for Neople Starts at $1500/month when monthly.

              Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

              Some top alternatives to Neople includes and undefined.

              Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].