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Freshdesk vs Gainsight CS - Which Help Desk Software Platform Is Better in June 2025?

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Gainsight CS - Customer Success Software
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TL;DR - Quick Comparison Summary

Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More

Introducing Gainsight CS, the ultimate solution for customer success! This all-in-one platform analyzes customer interactions across multiple channels, streamlining processes such as ... Read More

Entry Level Pricing

  • Starts from $15 , Billed Yearly
  • Not Available

Free Trial Availability

  • No free trial

Spotsaas Score

9.5/10

Not Available

User Ratings

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Software Demo

Demo

Gainsight CS has not given any software demo yet

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How do Freshdesk and Gainsight CS Compare on Features?

Total Features

16 Features

0 Features

Unique Features

    No features

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    What Do Freshdesk and Gainsight CS Cost?

    Pricing Option

        Starting From

        • $15 , Billed Yearly
        • Not Available

        Pricing Plans

        • Free

          • Integrated ticketing across email and social

          • Ticket Dispatch

          • Knowledge Base

          Show more +

        • Growth

          • Includes features of Free plan, plus

          • Automations

          • Collision Detection

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        • Pro

          • Includes features of Growth plan, plus

          • Multiple products

          • Includes up to 5000 Collaborators

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        • Browse all pricing plans
        • Not Available

        Pricing Page

        freshdesk pricing

        Pricing information not available

        Other Details

        Organization Types supported

        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers
        • Small Business
        • Large Enterprises
        • Medium Business
        • Individuals
        • Freelancers

        Platforms Supported

        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Browser Based (Cloud)
        • Installed - Windows
        • Browser Based (Cloud)

        Modes of support

        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online

        API Support

        • Available
        • Not Available
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        Freshdesk User Reviews & Rating Comparison

        User Ratings

        No reviews available for the product

        Rating Distribution

        Excellent

        549

        Very Good

        99

        Good

        11

        Poor

        7

        Terible

        56

        No reviews available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        List of Customers

        Customers

        Pearson

        Pearson

        Bridgestone

        Bridgestone

        Kern High School District

        Kern High School District

        Linkedin

        Linkedin

        box

        box

        Splunk

        Splunk

        Media and Screenshots

        Screenshots

        Freshdesk

        6 Screenshots

        Onboarding Success Plan

        6 Screenshots

        Videos

        video-0

        3 Videos

        No videos available.

        Top Alternatives to Freshdesk and Gainsight CS in 2025

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        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Freshdesk offers Free Trial, but Gainsight CS does not.

        Freshdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Gainsight CS is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of Freshdesk begins at $15/User/Month when Billed Yearly, while pricing details for Gainsight CS are unavailable.

        Some top alternatives to Freshdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, SeamlessDesk, LiveAgent, HelpDesk, SysAid, HubSpot Service Hub, Salesforce Service Cloud, CRMdesk, Helpspot, Sitehelpdesk and Trakdesk.

        Some top alternatives to Gainsight CS includes Parlor, ClientSuccess, Custify, Salesmachine, Catalyst, Cami.ai, Freshdesk Customer Success, CogniSaaS and Freshdesk Customer Success (Formely Freshsuccess).

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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