eGain Mail vs Shortwave Comparison
eGain Mail
Starting at Contact for pricing
- Large Enterprises
- Medium Business
eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while delivering the best Help Desk e…
Shortwave
Starting at $9 /User/Month
- Large Enterprises
- Medium Business
Shortwave enables users to manage their emails quickly and efficiently, while providing a seamless and completely reimagined experience. It works with a person's existing Gmail account to enable greater productivity and…
eGain Mail leads on user satisfaction with a 3.7-star rating across 13 reviews.
eGain Mail vs Shortwave — at a glance
| Feature | eGain Mail | Shortwave |
|---|---|---|
| Rating | 3.7 / 5 | — |
| Reviews | 13 | — |
| Starting price | Contact for pricing | $9 /User/Month |
| Free trial | No | No |
| Free version | No | No |
| Best for | Large Enterprises, Medium Business, Small Business | Large Enterprises, Medium Business, Small Business |
| Category | Help Desk Software | Email Software |
| Platforms | SaaS/Web/Cloud | SaaS/Web/Cloud, Mobile - iOS |
| API | — | — |
| Support modes | Online | Online |
| Certifications | SOC 2 | — |
| Data residency | US | US |
Key differences between eGain Mail and Shortwave
- Pricing: Shortwave starts at $9 /User/Month. eGain Mail pricing is not publicly listed.
- Deployment: eGain Mail supports SaaS/Web/Cloud; Shortwave supports SaaS/Web/Cloud, Mobile - iOS.
eGain Mail vs Shortwave — find the better fit before you commit.
Which tool fits your team best
Which is actually cheaper for your team size
Where each product wins, per real buyers
Most Help Desk Software tools look identical on paper. This comparison cuts to the differences that matter — pricing structure, team fit, and what real buyers found after signing up.
Biggest differences
Features
Pricing
Buying details
Security
Buyer feedback
Integrations
Product tour
Other options
Talk to an expert Talk to an expert | Talk to an expert Talk to an expert |
Biggest differences
Start here before you go deeper into features.
Large Enterprises, Medium Business, Small Business
Large Enterprises, Medium Business, Small Business
eGain Mail typically suits Large Enterprises and Medium Business. Shortwave tends to fit Large Enterprises and Medium Business better. The right choice depends on your team size, workflow, and whether a free trial matters.
Description | eGain offers a comprehensive Help Desk Software. Each of the applications are built around a visual service desk that provides an intuitive way for agents to handle customer requests while ... Read More about eGain Mail | Shortwave enables users to manage their emails quickly and efficiently, while providing a seamless and completely reimagined experience. It works with a person's existing Gmail account to ... Read More about Shortwave |
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Entry Level Pricing |
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Free Trial Availability |
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Spotsaas ScoreWhat's this? ↗ | 7.6/10 | Not Available |
User RatingsBased on verified Spotsaas reviews | ||
Get pricing help | Get pricing help |
Software Demo
Demo |
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How do eGain Mail and Shortwave Compare on Features?
Total Features | 6 Features | 7 Features |
|---|---|---|
Unique Features | No unique features | No unique features |
Get Quote | Get Quote |
Compare eGain Mail and Shortwave on pricing
Review starting price, plan structure, and free-trial access side by side so you can see which option fits your budget and buying process.
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Pricing Page | Pricing information not available |  |
Other Details
Organization Types supported |
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Platforms Supported |
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Modes of support |
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API Support |
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Get help choosing | Get help choosing |
Security & Compliance
Certifications, data handling, and security controls for IT and compliance evaluators.
SOC 2 | ✓ Yes | — |
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HIPAA | ✗ No | ✗ No |
Data Residency | 🇺🇸 US | 🇺🇸 US |
eGain Mail User Reviews & Rating Comparison
User Ratings | No reviews available for the product | |
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Rating Distribution | No reviews available for this product | |
Spotsaas Editor’s POV generated by AI | Buyer sentiment Buyer sentiment is mixed to positive across 13 reviews, with clear strengths and a few common watchouts. What buyers like
Common complaints
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Common complaints
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Pros and Cons |
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Positive Reviews | No reviews available for the product | No reviews available for the product |
Media and Screenshots
Videos |  1 Videos |  2 Videos |
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Top Alternatives to eGain Mail and Shortwave in 2026
Alternatives |
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Frequently asked questions
- Which is better, eGain Mail or Shortwave?
- eGain Mail edges out the other on user ratings (3.7 vs -1.0). That said, the best pick depends on your use case — use the comparison tables above to evaluate each dimension.
- Do eGain Mail and Shortwave offer a free trial?
- Neither eGain Mail nor Shortwave currently lists a free trial.
- What is the starting price of eGain Mail vs Shortwave?
- eGain Mail starts at Contact for pricing. Shortwave starts at $9 /User/Month.
- What are the top alternatives to eGain Mail?
- Top alternatives to eGain Mail include Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk, Zendesk Support.
- What are the top alternatives to Shortwave?
- Top alternatives to Shortwave include eGain Mail, Qualified, SmartReach.io, Mailshouts, Our Shared Inbox.